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Apple TV 3rd gen stuck on activation

Bought new 3rd gen atv from John Lewis, tried connecting through wifi and Ethernet (used two different cables) and every time get stuck on 'activating'?


checked Ethernet connection with laptop and has Internet connection. If by wifi can skip out of activation by hitting menu button, then check in settings>general wifI details are present and strength high.


help please before I take it back to JL!

iPad (3rd gen) Wi-Fi

Posted on Apr 28, 2016 12:57 PM

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4 replies

Apr 28, 2016 2:56 PM in response to Texas_Pete

If you're stuck on setting the time, your router may be blocking the NTP protocol used by ATV to get the time. Try going into your router configuration, usually "Protocols" and allow UDP connections on port 123. Some users work around this by setting ATV up using a mobile personal hotspot. Then they change the network back to their normal WiFi. If the router was set to block NTP, please let us know.

If you're stuck on entering your Apple ID, tell us more about how it hangs.

Apple TV 3rd gen stuck on activation

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