cannot remove my device from my account in iTunes

Question

Level 1

4 points

cannot remove my device from my account in iTunes

Hello,

I got an corporate iPhone that I used for a while, when I had some troubles with battery life I had to change it.

I signed off and gave iPhone back to my company and got another one, restored it from back up.

When starting using my Music I see "you must transfer this device to your apple id to play content saved offline...". I understood that I need to delete my previous iPhone from iTunes account as described in

View and remove associated devices in iTunes - Apple Support

but the problem that "remove" button is grayed out.

The fact is that I do not have my previous iPhone anymore so I do not think I would be able to "Sign out of the iTunes Store on that device, then try to remove it." as said in the article.

Is there anything I can do to remove device and start using new one with my account?

Kind Regards,

Kirill

Posted on Apr 28, 2016 10:21 PM

Reply

Answer 1

Apr 28, 2016 10:29 PM in response to kirill_g

Have you signed into the iTunes & App Store on the new device with the Apple ID that is subscribed to Apple Music, and turned on iCloud Library? Has the device been connected to Wifi?

Cheers,

GB

Reply

Answer 2

kirill_g Author

Level 1

4 points

Apr 29, 2016 12:40 AM in response to gail from maine

Hello,

yes, on the new one I am logged on to iCloud with sibscription to Apple Music. "...and turned on iCloud Library" how do I check it ?

I am connected to WiFi.

Kind Regards,

Kirill

Reply

Answer 3

Apr 29, 2016 8:56 AM in response to kirill_g

iCloud Library can be found under Settings>Music:

Sync Apple Music across your iPhone, iPad, iPod touch and computer - Apple Support

Cheers,

GB

Reply

Answer 4

kirill_g Author

Level 1

4 points

Apr 29, 2016 10:39 AM in response to gail from maine

Hello,

yes, it is turned on.

So, what can be wrong? How can I fully use Apple Music on my iPhone?

Kind Regards,

Kirill

Reply

Answer 5

Apr 29, 2016 10:22 PM in response to kirill_g

Well, that seems to be the crux of the issue. What is preventing you from using it on your device? What issue are you having when trying to access it, specifically?

Cheers,

GB

Reply

Answer 6

kirill_g Author

Level 1

4 points

Apr 30, 2016 4:04 AM in response to gail from maine

Hello,

When I try to download offline any music from Apple Music I see "you must transfer this device to your apple id to play content saved offline...". This is the problem.

Kind Regards,

Kirill

Reply

Answer 7

Apr 30, 2016 8:20 AM in response to kirill_g

Does it say the device is already linked and cannot be transferred for "xx" days?

Cheers,

GB

Reply

Answer 8

kirill_g Author

Level 1

4 points

Apr 30, 2016 8:27 AM in response to gail from maine

Hello,

it says "you must transfer this device to your Apple ID to play content saved offline. You will be unable to transfer this device again for 90 days".

Kind Regards,

Kirill

Reply

Answer 9

Apr 30, 2016 8:31 AM in response to kirill_g

That message is indicating that the Apple ID currently associated with the device is not the same Apple ID that you are using for Apple Music, and that you have signed in to iTunes. When an Apple ID is signed into a device, and any of the functions you saw listed on the Associated Devices article are performed, that device becomes associated with that Apple ID. When that ID is signed off, and you sign on a different Apple ID, the new Apple ID cannot perform any of the functions on that list (which includes using iCloud Music Library) for 90 days.

Did you have a different Apple ID signed in to the iTunes & App Store, and did you perform any of those functions prior to signing in your current Apple ID? Is it possible that the device was used by someone else prior to it being given to you that would have met those criteria?

Cheers,

GB

Reply

Answer 10

kirill_g Author

Level 1

4 points

Apr 30, 2016 11:14 PM in response to gail from maine

Hello GB,

Thanks for explanation. I have only one Apple ID that I am using.

The iPhone that I got was not a new one, but used by some of my colleagues. Might that we the cause ? Might have not my colleague signed off from this device properly?

Kind Regards,

Kirill

Reply

Answer 11

May 1, 2016 9:19 AM in response to kirill_g

Hi Kirill,

So, the colleague who used the phone prior to your getting it was either using Apple Music or iTunes Match, using Automatic Downloads, or using Family Sharing while they had the device. Any of those services associates the device to the Apple ID that is signed onto the device. That means that even if they had removed the device from their "associated devices" you would still not be able to use any of those services under your Apple ID for 90 days.

Associated Device

Unfortunately, you have to wait for the 90 days to expire. You can always sync music in the mean time from your iTunes library.

Best of luck,

GB

Reply