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New iPod will not connect to iTunes - says I need the newest version, but I have downloaded it.

I updated my iTunes to version 11.4, however, when I plug in my new iPod it says I need to download the newest version of iTunes and will not sync. I even checked the update option but states I have the newest version. What am I doing wrong?!

iPod nano

Posted on Apr 28, 2016 7:24 PM

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3 replies

Apr 28, 2016 9:44 PM in response to MeaganAlicia

iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher. System Update only checks for updates for the current system version you are running but that itself may be out of date. It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. If it can run 10.8.5 or higher you can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11. El Capitan may run slower on older machines and require additional RAM purchase. Doing a big jump in system versions is also more likely to affect old software.


Snow leopard to el capitan, will it cause my macbook to be slow? - https://discussions.apple.com/thread/7412959


Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion


Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion


Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/


If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.

Apr 28, 2016 9:51 PM in response to MeaganAlicia

According the the tech specs page for the current iPod nano


http://www.apple.com/ipod-nano/specs/


The system requirements (for the computer syncing iPod) says


Mac: OS X v10.7.5 or later, and iTunes 12.2 or later

PC: Windows 7 or later, and iTunes 12.2 or later

That means your computer (Mac or Windows PC) needs to run at least OS X 10.7.5 (Lion) or Windows 7, to run a supported version of iTunes. If the latest version of iTunes you can currently run in 11.4, you'll need to upgrade your computer's OS (if possible).

For a Mac, the latest version of OS X is El Capitan (10.11). This Apple web page has information about upgrading

http://www.apple.com/osx/how-to-upgrade/

If your Mac is too old to support El Capitan, it may still allow at least OS X 10.7.5.

New iPod will not connect to iTunes - says I need the newest version, but I have downloaded it.

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