HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

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javi310
Level 1 (4 points)
iTunes

Q: Itunes wont recognize my iphone 6.

Yes I have tried the troubleshooting. Still does not seem to work. I also uninstalled and reinstalled itunes but to no avail. Any other ideas on how I can solve this issue? Thanks in advance.

iPhone 6, iOS 9.3.1

Posted on Apr 28, 2016 7:57 PM

by jeffd55,Solvedanswer
jeffd55 jeffd55
Community Specialists
A:

Hello javi310,

 

Thank you for using Apple Support Communities. 

 

I see that your iPhone isn't being recognized by iTunes on your Windows computer. Without knowing just what troubleshooting you have tried, I would suggest taking a look at the following article and going through the steps there. It covers most of the issues that could cause your iPhone not to be recognized. 

If iTunes doesn‘t recognize your iPhone, iPad, or iPod

 

Best regards. 

Posted on May 9, 2016 8:06 PM

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javi310

Q: Itunes wont recognize my iphone 6.

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