Q: my apple music is not working - but it shows it active in subscriptions

My access to the Apple Music library has turned off, i.e., I have to pay for songs. I checked under my account and the subscription is active. This is happening on both my iPhone and iMac. Anybody having the same issue?

iMac with Retina 5K display, OS X El Capitan (10.11.4)

Posted on Apr 28, 2016 11:25 PM

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Q: my apple music is not working - but it shows it active in subscriptions

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by jeremy_v,

jeremy_v Apr 30, 2016 9:11 AM in response to nrush
Community Specialists

Apr 30, 2016 9:11 AM in response to nrush

Hi nrush,

Thanks for contributing to the Apple Support Communities.

If your Apple Music subscription is active but you can't play songs in the Music app (on your iPhone) or iTunes (on your Mac), make sure you're signed into these apps with the same Apple ID (iTunes Store account) that you used to subscribe to Apple Music. You may also want to verify that iCloud Music Library is switched on in both apps.

For help with these steps, see Use Apple Music in the Music app and Sync Apple Music across your iPhone, iPad, iPod touch and computer.

All the best.
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by freemarklar,

freemarklar May 1, 2016 11:54 AM in response to jeremy_v
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May 1, 2016 11:54 AM in response to jeremy_v

Same issue here. Definitely using the same Apple ID and, as the OP pointed out, Account > Subscriptions shows active subscription. Is the bug on Apple's side or do I need to do something on my end?
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by jeremy_v,

by freemarklar,

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