Ditamarie

Level 1 (8 points)

Peripherals

Q: Why did my wireless keyboard stop working when I put new batteries in? There is no power in the keyboard now.

What to do when my wireless keyboard won't power on after I put in new batteries?

Wireless keyboard, iOS 9.3.1

Posted on Apr 28, 2016 10:41 PM

I have this question too

Solved

Level 1 (8 points)

Peripherals

A:

Yes brand new batteries were correctly installed and power button depressed. All this done many times over. The keyboard is just dead. No power.

Posted on Apr 29, 2016 6:37 AM

Q: Why did my wireless keyboard stop working when I put new batteries in? There is no power in the keyboard now.

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Helpful answers

by Barry Hemphill,Helpful

Barry Hemphill Apr 29, 2016 6:34 AM in response to Ditamarie
Level 8 (38,008 points)

Peripherals

Apr 29, 2016 6:34 AM in response to Ditamarie

I would probably try different batteries as a first step and be sure they are installed with correct polarity.

I am not trying to be funny, but the power button was depressed, correct?

Barry
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by Ditamarie,Solvedanswer

Ditamarie Apr 29, 2016 6:37 AM in response to Barry Hemphill
Level 1 (8 points)

Peripherals

Apr 29, 2016 6:37 AM in response to Barry Hemphill

Yes brand new batteries were correctly installed and power button depressed. All this done many times over. The keyboard is just dead. No power.
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by Ditamarie,

Ditamarie Apr 29, 2016 6:42 AM in response to Ditamarie
Level 1 (8 points)

Peripherals

Apr 29, 2016 6:42 AM in response to Ditamarie

The response was not helpful. I already tried these ideas many many times. The keyboard won't power on. No new ideas were offered as a solution.
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by Barry Hemphill,

Barry Hemphill Apr 29, 2016 2:29 PM in response to Ditamarie
Level 8 (38,008 points)

Peripherals

Apr 29, 2016 2:29 PM in response to Ditamarie

You do realize that we are all volunteers......trying to shoot remote problems with incomplete information?

Your "not helpful" comment was NOT HELPFUL.

Barry
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by Malcolm J. Rayfield,

Malcolm J. Rayfield Apr 29, 2016 9:18 PM in response to Ditamarie
Level 5 (7,928 points)

Apr 29, 2016 9:18 PM in response to Ditamarie

The suggestion to try different batteries was not meant to imply that you weren't using fresh batteries. It was to suggest trying a different brand of batteries. The bump of the positive end of the battery has to protrude enough to reach a recessed metal contact in the keyboard. Some batteries have a bump that is too small to reach the contact.
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by Ditamarie,

Ditamarie Apr 29, 2016 9:47 PM in response to Malcolm J. Rayfield
Level 1 (8 points)

Peripherals

Apr 29, 2016 9:47 PM in response to Malcolm J. Rayfield

Thanks for the explanation. I did try other batteries but I appreciate your explanation. May be worth trying even another brand? Anyway thanks for the help.
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