Netflix on Apple TV - PROBLEM

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Level 1

10 points

Netflix on Apple TV - PROBLEM

All internet connection are fine and all devices run fine, except Netflix.

Since April 27th 2016 the service is unstable and is giving me a lot of headache. The IT guy when there to check, and there's no problem at all. Netflix runs 100% on my smart TV. iTunes Runs 100% on both Apple TV I have at home. Youtube runs 100% on both Apple TV. But, Netflix, seems like a joke on the past couple of days. Subtitles disappear, transmission stops suddenly, black screen instead starting episode..all of kind of problems.

AppleTV 2

Posted on Apr 29, 2016 4:29 AM

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Answer 1

vazandrew

Level 8

40,348 points

Apr 29, 2016 10:07 PM in response to RonieStaack

Working fine on my system. Have you tried force quitting? Reinstalling the app?

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Answer 2

Apr 30, 2016 4:11 AM in response to RonieStaack

If it's ATV 2, you may need to restart ATV, to clear out memory. See How to restart your Apple TV - Apple Support

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Answer 3

RonieStaack Author

Level 1

10 points

May 1, 2016 6:07 AM in response to vazandrew

Is it possible to reinstall app on Apple TV 2? I guess not.. :/

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Answer 4

RonieStaack Author

Level 1

10 points

May 1, 2016 6:08 AM in response to Diana.McCall

Did it several times. Also did reset all device. Problem remains

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Answer 5

May 1, 2016 6:54 AM in response to RonieStaack

It may be that your software is corrupted. You could try restoring it, see Restore your Apple TV to its factory settings - Apple Support

Pick Restore, not Reset when given the choice. It will take a while to download the full software, and you'll need to re-enter your configuration. This is the equivalent of deleting and installing the app.

Otherwise, you could check with Netflix. They might have made a change that obsoletes your ATV.

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Answer 6

RonieStaack Author

Level 1

10 points

May 1, 2016 7:10 AM in response to Diana.McCall

Did it already (before opened discussion)

Problem still remains (only on Netflix, only on Apple TV)

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Answer 7

vazandrew

Level 8

40,348 points

May 1, 2016 8:06 AM in response to RonieStaack

As suggested, you may want to contact Netflix, you can also try taking the unit to Apple for testing.

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Answer 8

Aido62

Level 1

8 points

Aug 12, 2016 5:47 PM in response to Diana.McCall

HI Diana,

As simple as your suggestion is, it worked for me! Netflix has been bogged down and unusable for months on my Apple TV2, and has been a source of much frustration in the house. I reset per your suggestion, and we're back in business! Thanks so much!

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Answer 9

Nov 29, 2016 12:45 AM in response to RonieStaack

Can't remember where I saw it but after all the usual rebooting routines without success, I tried the suggestion of turning off the IPv6 setting. Both on the router, and in Network preferences on the Mac selecting Link-Local Only rather than Automatic. It did the trick. Whether it re-occurs only time will tell.

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