It is the sixth week. My apple care case hasn't been solved. Where can I ask for help?

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Level 1

9 points

It is the sixth week. My apple care case hasn't been solved. Where can I ask for help?

Hi all,

My iphone was set at lost mode by a hacker. I contacted apple support six weeks ago. However, they are still investigating my case and don't do anything for my iphone. How can I expedite this? Is there way for me to contact apple's high level management?

My case detail please find at:

My apple id was hacked and devices were locked, apple care three weeks no progress

Thanks.

Ye

iPhone 6s Plus, iOS 9.3.1

Posted on Apr 29, 2016 7:38 AM

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Answer 1

Apr 29, 2016 7:44 AM in response to yetian88

Contact Apple Support. Make sure you have your case number: https://www.apple.com/support/iphone/contact/

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Answer 2

yetian88 Author

Level 1

9 points

Apr 29, 2016 8:27 AM in response to Kilgore-Trout

Thanks. I have been talking to apple support guys for six weeks almost everyday. I don't want to call them any more..

Ye

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Answer 3

ChitlinsCC

Level 7

20,924 points

Apr 29, 2016 9:00 AM in response to yetian88

there is no higher authority than Contact Apple for help with Apple ID account security - Apple Support

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Answer 4

ChrisJ4203

Level 10

230,311 points

Apr 29, 2016 9:08 AM in response to yetian88

This is a user to user support forum. No one here could assist you in any manner other than what they have already told you. You have to resolve your issue with Apple. Ask to elevate your issue to a supervisor, and talk to one of them. They are the only ones that can help you.

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Answer 5

yetian88 Author

Level 1

9 points

Apr 29, 2016 7:54 PM in response to ChrisJ4203

Thanks. I am working with a senior advisor. Actually what he does is only to check whether the security team has finished their investigation. So disappointed. It has been six weeks. They did nothing.

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Answer 6

yetian88 Author

Level 1

9 points

Apr 29, 2016 7:57 PM in response to ChitlinsCC

Thanks. However, it is not helping.

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Answer 7

ChitlinsCC

Level 7

20,924 points

Apr 29, 2016 8:16 PM in response to yetian88

You must be politely - assertively - persistent.

You might want to change your approach to "Why can I not get this resolved in a timely manner? What can I do to help you help me? Nothing takes 6 weeks. A house can be built, finished out, furnished and moved into in that time."

Posting here is time that you could be spending n the phone with Real Apple Employees.

best of luck - and please come back and tell us how it came out.

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