BeaniePup
Level 1 (4 points)
Mac App Store

Q: FaceTime on MacBook: Cannot make cellular calls but can receive them

Hello All,

 

I am unable to make cellular calls using my iPhone via the FaceTime app on my MacBook Pro.  I am however, able to receive and answer calls on my MacBook Pro which were originally routed to my iPhone number.  I have confirmed i am on the same wifi network, I have also tried on various wifi networks.  I also have the check box "Calls from iPhone" checked on my MacBook Pro.  I have logged in and out of my FaceTime account on all my devices and reset my network settings on both my iPhone and MacBook Pro.  A "Genius" also tried to help me with no success.

 

Any suggestions?

 

MacBook Pro with Retina display, iOS 9.3.1

Posted on Apr 29, 2016 10:38 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.

If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions. All such software is worse than useless.

Posted on May 1, 2016 4:34 AM

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BeaniePup

Q: FaceTime on MacBook: Cannot make cellular calls but can receive them

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  • Helpful answers

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 1, 2016 4:34 AM in response to BeaniePup
    Level 10 (208,037 points)
    Applications
    May 1, 2016 4:34 AM in response to BeaniePup

    If the built-in application firewall is on, please turn it off. In case you're worried about the implications of this step, the firewall generally serves no purpose when you're on a private network behind a router.

    If you've installed any third-party "firewall," "security," or "anti-virus" software, remove it according to the developer's instructions. All such software is worse than useless.

  • by BeaniePup,

    BeaniePup BeaniePup May 1, 2016 4:34 AM in response to Linc Davis
    Level 1 (4 points)
    Mac App Store
    May 1, 2016 4:34 AM in response to Linc Davis

    Thank You!  I found you can also leave the Firewall on, and just allow incoming connections from the FaceTime application.