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Carplay for Kia Sportage 2017

I got a Kia Sportage 2017 which supposed to be ready for Carplay. However, the app is not installed in the media system yet. At the dealership, no one seems to know much about it. Today I called Kia consumer affairs; they told me that the app is expected to be released on May 1 and that I should download it from the app store in my iPhone to then synchronize it to the audio system...she said i do not need to take the car to the dealership to get any upgrade as the sportage 2017 are ready. Anyone knows if this is correct? I looked in the app store and there's no carplay app; at least not yet...maybe on May 1? Thank you!

Posted on Apr 29, 2016 10:30 AM

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55 replies

May 1, 2016 10:16 AM in response to RuthDF

Hi Ruth,


I also called Kia's customer service and got the may 1st (today) date for a release...but through the Kia map update website, which is www.mapnsoft.com. According to the customer service rep, we should download the update from the website, onto a USB drive, and then plug that into the Sportage.


i just went onto the website and found nothing for the 2017 Sportage, though :/ Let's wait

May 9, 2016 2:04 PM in response to RuthDF

That's a deal Ruth. I just called Kia customer service again and they said they are looking into late June now. (supposedly they are waiting for Apple authorize it). And that we won't need to do anything, it will just show up on screen (because it is already installed, just not enabled) . I find this strange... So just to be sure, make sure that at least you have your car connected to your home or other wifi network, if that is available to you. (if you park your car close enough to a wifi network, for example)

May 9, 2016 2:04 PM in response to Robertaca

I am considering buying the 2017 Sportage SX and won't do so unless I can guarantee that Apply CarPlay will be available. I have had numerous conversations with both Kia and my local dealership. While everyone is telling me that it will be available, no one will "guarantee" that it will be available for the Sportages that are already on the lots. That said, the dealership told me today that their rep said July, and I called Kia who told me June. Kia said that it would come via a firmware update most likely. Also, the new brochures, the Kia website and national tv ads are showing Apple CarPlay for the Sportage so I guess it's true...just not certain when (and possibly if)?

May 9, 2016 2:01 PM in response to RuthDF

Called Kia Canada 10 days ago and agent said they had no information about a release date. My salesman and dealership don't have a date (and to be honest I'm not sure they fully understand what I'm asking about). Asked three different Kia twitter accounts about release date and heard nothing back.


Saw a U.S. commercial that said in fine print that CarPlay would be available "mid-2016."


Wouldn't trust that it could be downloaded or updated at later time, so will wait until the Sportage I actually pick up at the dealership comes loaded with CarPlay.

May 10, 2016 10:58 AM in response to RuthDF

For the fun of it I pressed the voice recognition button (not Siri) on my 1 week old 2017 Sportage. When prompted i said "carplay"


The response said "this command is not available in this mode"...it did NOT say "error" or "invalid command" or anything like that.


I thought that was interesting and am hopeful that carplay is already pre-loaded into the car.


I too am trying to find out how carplay will be activated for cars that have already been built.

May 10, 2016 1:46 PM in response to DeMe262

UPDATE #2 FROM KIA.....

I just got off the phone again with Kia. The young man I spoke with said that he has fielded a lot of phone calls regarding Apple CarPlay recently and the 2017 Sportage. He was adamant that Apple CarPlay will be available for ALL Sportages, but not until June or July. He said what that means is that those cars being built and shipped on and after June or July, will automatically arrive with Apple CarPlay installed in the Sportage, the same way that Android Auto currently is.


I asked him about the current Sportages on the lots now that don't have it preinstalled, and he confirmed that it will be available for a FREE manual download from Kia's map site (MnSoft.com), downloadable to the SD card that comes with the Sportage. 🙂


I specifically asked, is this going to be a situation where Kia is very well intended in offering Apple CarPlay but for whatever reason Kia and Apple can't agree to terms, and then no Sportage gets the software? The young man replied, no, that will no happen.


Take the above info with a grain of salt, as I spoke with someone else from Kia just prior to speaking to this man (I got frustrated and made the second call), and he was of no help whatsoever. In fact he was surprised that I was calling asking about Apple CarPlay as he said that as far as he was aware all of the Sportages already had it installed. 😟 He offered a PO Box number so that I could write a letter to the President of KIA...I don't know now that would be helpful at this point?

Carplay for Kia Sportage 2017

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