Q: Iphone detected by computer, but not itunes?
Hello everyone,
I'm having trouble connecting my Iphone 4S to Itunes.
I've connected it through my usb cable, tried every other usb dock, re-installed Itunes and restarted my computer, checked for every update (currently on 12.3.3), erased or reset my Iphone, followed everything else with deleting certain folders according to :
https://support.apple.com/en-us/HT204095
I have windows 10, and everytime I connect it comes up with the Pc companion thing, but the icon to connect my Iphone on itunes never comes up. I plugged it in my computer and my phone is still charging and is visible elsewhere.
Please help!
iPhone 4S, Windows 10
Posted on Apr 29, 2016 4:04 PM
The Apple Mobile Device USB driver should reinstall automatically after a PC reboot and after reconnecting the phone. If this is not happening, do you by any chance have McAfee Antivirus? If so disable it temporarily, reboot the PC (and make sure the AV did not re-enable automatically) and then try connecting again. Alternatively, disable any AV temporarily, and then delete and reinstall iTunes per the instructions here.
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Posted on Apr 29, 2016 5:17 PM