Stolen iPad

Question

Stolen iPad

My son's iPad mini was stolen but recovered but it had been erased and linked to another account. we have reset it but need account info and password from thief. Not happening so how do we fix this?

iPad Mini, iOS 9.3.1

Posted on Apr 29, 2016 3:43 PM

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Answer 1

Niel

Level 10

726,695 points

Apr 29, 2016 3:47 PM in response to hunterfromoberlin

If you or he is its original owner and has its purchase receipt, take them to a physical Apple Store. If not, you need to ask the person who is.

(141929)

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Answer 2

Apr 29, 2016 3:57 PM in response to Niel

Don't have original receipt but have police report along with the other items removed from our bus at a high school basketball game. We are located in a small town in Kansas so a physical store is hours away. Is there another method?

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Answer 3

Niel

Level 10

726,695 points

Apr 29, 2016 4:03 PM in response to hunterfromoberlin

Click here and contact Apple. Any method of unlocking that iPad can only be carried out by them.

(141931)

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Answer 4

Apr 29, 2016 4:09 PM in response to Niel

Thank you, hope they can help.

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