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How to cancel an app subscription

I recently got the Tidal app and I decided to end my subscription. I followed instructions online, however the last step was to select Turn Off Automatic Renewals on the managing subscriptions through my apple ID. i selected it but then the option Tidal Premium remained there and wont go away. The other options disappeared. I don't think I stopped my subscription because when I go to my Tidal Account and click on settings, it shows that the Tidal Premium option is ACTIVE. What should I do? User uploaded file

iPhone 5s, iOS 9.3.1

Posted on Apr 29, 2016 8:24 PM

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Posted on Apr 30, 2016 12:12 AM

It will remain listed on your account in case you change your mind and decide to re-subscribe to it (by tapping on the 1 month option)

10 replies

Jul 22, 2016 2:41 PM in response to Brenda Alamin

In January, sometime last year I accepted to Tidal Trial but forgot about it and did not use it at all .It is now July 2016 and noticed that between $11.99 and $19.99 per month has been deducted from my credit card without any notification. When I wrote to TIDAL about this, the reply was that, cancellation could only be done through iTunes.Where in iTunes?


In my Apple account there are no existing products and services I am subscribed to and no link to cancel anything.


My question is the same as yours..how do I cancel Tidal and get my money back?

Jul 23, 2016 11:01 AM in response to Naqasm

There are instructions on this page for managing and stopping iTunes auto-renewing subscriptions : View, change, or cancel your subscriptions - Apple Support


In terms of a refund, purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via this page : https://support.apple.com/contact or https://www.apple.com/emea/support/itunes/contact.html

How to cancel an app subscription

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