I'm trying to do an iTunes backup on my 6plus but it will only give me a restore from backup option. I can not access the backup option. Any ideas?
iPhone 6 Plus, iOS 9.3.1, itunes backup on macbook pro
You don't see this screen under Summary when you hook up your device:
Cheers,
GB
Unfortunately no. It pops up the restore screen, as if I have plugged in a blank or brand new phone...
Is your device disabled or in Recovery Mode? If not, are you indicating that it is not being recognized? (i.e., you don't see the device icon at the top of the screen)?
What version of iTunes and what OS X are you running on the Mac?
Cheers,
GB
Craziest thing. its recognized and even labeled correctly. It's just treating it like it's not recognized. never seen it before!
OK, so disconnect your device and then reset it: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds - seriously). Once the Slide to Unlock screen displays, try connecting to iTunes again.
Also, close iTunes and restart your Mac.
Cheers,
GB
iTunes backup for iPhone
