Why wont the spinning pinwheel go away? And word keeps crashing

Question

Why wont the spinning pinwheel go away? And word keeps crashing

I have a macbook pro osx 10.6.8

rainbow pinwheel pops up ALL the time and stays up for SO long. I have deleted all mvoies, everything besides some music, photos, and my documents and I dont know what to do I always get the pinwheel. Now the one thing I need to use on this computer (microsoft word) keeps crashing and getting the 'send error report' message. I have restarted over and over and over. I don't know what to do. I need these documents. Someone please help

Mac Pro, Mac OS X (10.6.8)

Posted on Apr 29, 2016 9:05 PM

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Answer 1

Apr 29, 2016 9:15 PM in response to kelleypelleykin

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2016-04-30 00:15:15 -0400

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 12.3.6.130206

Crashed Module Name: unknown

Crashed Module Version: unknown

Crashed Module Offset: unknown

Blame Module Name: MicrosoftComponentPlugin

Blame Module Version: 12.3.6.130206

Blame Module Offset: 0x0007a00a

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

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Answer 2

lllaass

Level 10

210,411 points

Apr 30, 2016 12:52 AM in response to kelleypelleykin

Run this and post the results here so we know more about your configuration.

EtreCheck

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Answer 3

Nov 26, 2016 8:38 AM in response to kelleypelleykin

I had this problem editing a long document with many figures. I used the following work-around: I saved the file as an html file, then opened that file and saved it as a docx file. I lost headers and page numbers but everything else was fine. I added the page numbers and headers again. And the spinning wheel of death is no more.

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