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User profile for user: ronniecandler
ronniecandler Author
User level: Level 1
4 points

When trying to connect to Itunes it shows an error that my computer has received an invalid response from the device.

My laptop shows invalid response from your device when trying to connect to itunes

iPhone 5s, iOS 9.3.1

Posted on Apr 30, 2016 1:17 AM

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1 reply
User profile for user: AppleJoe
AppleJoe
User level: Community Manager

May 1, 2016 11:38 AM in response to ronniecandler

Hello ronniecandler,


Thanks for using the Apple Support Communities!


From your question, I understand that you are receiving an alert when connection your iPhone to iTunes. In this situation, I recommend reading over and working through the suggested steps in the following article. There are instructions for troubleshooting on both Mac and Windows in the article.


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


Cheers!

Reply

When trying to connect to Itunes it shows an error that my computer has received an invalid response from the device.

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