michalspek

Q: I can not buy from App store

I can not buy for some reason Final Cut Pro X I checked with my credit card company If there is a problem with my card?  they said the credit card is okay. (Recently I changed computers from mac book pro to mac pro) in my iPad i have no problem with

Mac Pro, OS X El Capitan (10.11.4)

Posted on Apr 30, 2016 3:36 AM

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Q: I can not buy from App store

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  • by lllaass,

    lllaass lllaass Apr 30, 2016 3:39 AM in response to michalspek
    Level 10 (187,967 points)
    Desktops
    Apr 30, 2016 3:39 AM in response to michalspek

    What exactly happens when you try?

    If you get a message what is the exact wording of the message?

  • by michalspek,

    michalspek michalspek Apr 30, 2016 3:59 AM in response to lllaass
    Level 1 (10 points)
    Mac App Store
    Apr 30, 2016 3:59 AM in response to lllaass

    Screen Shot 2016-04-29 at 12.56.34 PM.pngI did contact to iTunes Support .. But the problem still remains

  • by lllaass,

    lllaass lllaass Apr 30, 2016 9:09 AM in response to michalspek
    Level 10 (187,967 points)
    Desktops
    Apr 30, 2016 9:09 AM in response to michalspek

    Just what did iTunes support say?

    We here are all just users like yourself and really can't help

  • by Dah•veed,

    Dah•veed Dah•veed Apr 30, 2016 10:30 AM in response to michalspek
    Level 7 (34,646 points)
    Mac App Store
    Apr 30, 2016 10:30 AM in response to michalspek

    Restart by pressing and holding the Shift key until the  appears. This startup is called Safe Mode and takes longer because it is running a diagnostic. It will try to repair anything it detects that is wrong. Try to make your purchase in Safe Mode.

     

    Late 2012 Mac mini, OS X El Capitan 10.11.5 beta 3;  Watch, 38 mm silver AL, Watch OS 2.1; iPad Air 2 & iPhone 6+, iOS 9.3.2 beta 3;  Apple Airport Express

  • by currrent1421,

    currrent1421 currrent1421 May 1, 2016 11:50 AM in response to Dah•veed
    Level 1 (4 points)
    May 1, 2016 11:50 AM in response to Dah•veed

    i get the same message. so for support has been running me around in circles for a few days. it seems like they cut back thheir support staff or moved it some place cheaper since they are unable to handle a problem on their end in a reasonable time frame.

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit May 2, 2016 12:24 PM in response to michalspek
    Level 10 (120,370 points)
    Apple Watch
    May 2, 2016 12:24 PM in response to michalspek
    • Apps such as Little Snitch, Growl, and MacKeeper, can prevent purchases

     

    • Disable anti virus software if installed

     

    • Check the firewall in System Preferences > Security & Privacy > Firewall > Firewall Options

     

     

    • Make sure Gatekeeper is enabled

     

    Open System Preferences > Security & Privacy then select the General tab.

     

    Make sure either Mac App Store or Mac App Store and identified developers is selected.

     

    If that area is grayed out, click the padlock icon to proceed.'


    OS X: About Gatekeeper - Apple Support