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How do I get my MacBook Pro running Mail 9.3 on El Capitan 10.11.14 to NOT remove emails for my server?
I don't see a "Remove copy from server after retrieving a message" setting on my Mail Preferences Account area.
When I receive an email on the MacBook Pro first, I don't get the email on my iPhone 6s running OSX 9.3.1.
MacBook Pro, El Capitan 10.11.4
Is your MacBook Pro configured to use POP or IMAP to access the email account? If it is POP, that is the normal behavior.
No it is an IMAP account
are you quite certain it is set for POP on BOTH your i-device and your Mac? Are the settings identical?
I have a Mail account from my ISP that can be set for either IMAP or POP, and can be changed back-and-forth on a whim.
Actually, it is set to POP on the iPhone. I guess I should change it to be the same on both. I didn't know that it made a difference. Any preference - POP or IMAP?
If you want multiple devices to access your email and see the same messages, you need to use IMAP. That is what it is designed for.
Thank you. I'll make the change on the iPhone. It's already IMAP on the MacBook Pro.
But by going to IMAP, would this stop the iPhone from removing the items from the server?
Yes. But more than likely the iPhone is not actually removing the messages. It is probably not downloading them because they are marked as downloaded by the MacBook Pro. This is a feature of POP to eliminate unnecessarily loading messages. Switching your iPhone to IMAP is the solution that you want. Then you can see the messages from both the iPhone and MacBook Pro.
OK - I'll do the switch. Thanks for the info!! I'm sure it will solve the issue.
Curiously, I can see that the mails were being removed from the server, as well, for some reason. I guess that will stop, as well.
How did you see that the "mails were being removed from the server"? Did they disappear from the MacBook Pro also? Since the MacBook Pro is using IMAP it is showing you an exact listing of the messages on the server. Think of IMAP as a window to your server. If the contents of the server change, the IMAP account on the MacBook Pro will show that.
I can go into the server at register.com. It shows all mails received by my address. It is not supposed to be missing any.
Yet just a few random items - always the most important ones, of course, that were received by the MacBook Pro first were not received by the iPhone. Once received, they stayed on the MacBookPro. When I went to the server to check, I noted that the items were missing on the server.
That's what made me suspect that the MacBook Pro, which always had the email account set to IMAP, was removing the items from the server when received by the MacBook Pro. By removing them from the server, the iPhone, with the POP setting for the account did not get them from the server since they were gone.
Did you move them to another folder/mailbox on your MacBook Pro?
No I had not moved the items anywhere. They are still in the original spot.
I had set the Delete from Server setting on the iPhone to NEVER. I was hoping for a similar setting on the MacBook Pro.
Now receiving mails on both a POP and an IMAP account on the iPhone.
Why are you using POP and IMAP on the iPhone for the same account?
Have you checked the Junk folder for these missing items?
just to be sure that everything was coming into the new IMAP folder. All works, so POP has been disabled. Nothing in trash
MacBook Pro removing emails from server
