As of 10a ET, aa.com displays a blank page on Safari 9.1 (El Capitan). Is anyone else having the same issue?
The page loads fine on other browsers,
I look at the page source in Safari and it is there. The only thing I notice is that the HTML code does not start on line one (I know noting about HTML, though, to know if this matters).
Mac Pro, Mac OS X (10.7.5)
Try emptying your caches to see if that helps. Go to Safari Preferences --> Advanced and make sure "Show Develop menu in menu bar" is checked. Next, go up to Develop --> Empty Caches.
Tried deleting all aa.com cookies and caches, emptied caches from Developer Menu. Page still shows up blank. Very odd.
The code loads, as I can see it, if I look at Develop-->Show Page Source.
Of course, calling AA website support is useless. The Manilla call center just tells me to use another browser. They are clueless.
Using Safari Version 9.1 (11601.5.17.1), and OS 10.11.4 (15E65)
post.user_wrote.label:
Tried deleting all aa.com cookies and caches, emptied caches from Developer Menu. Page still shows up blank. Very odd.
The code loads, as I can see it, if I look at Develop-->Show Page Source.
Of course, calling AA website support is useless. The Manilla call center just tells me to use another browser. They are clueless.
Using Safari Version 9.1 (11601.5.17.1), and OS 10.11.4 (15E65)
In the Develop menu, go up to User Agent — choose a different browser. Do you see any change?
If it's supposed be American Airlines, it's loading fine for me on El Capitan v10.11.4 and Safari 9.1.
From your Safari menu bar click Safari > Preferences then select the Privacy tab then click: Remove All Website Data. Quit then relaunch Safari to test.
By the way, it's always good to have another browser installed in case you can't use Safari to get to the web.
Either Firefox or Chromework fine.
Yeah, tried a different user agent, but nothing-- still blank. When I move the mouse over the page, the status bar shows the links on the page and I can navigate to external sites, but the page at AA.com shows up blank. Very strange.
(Again, all caches and cookies have been deleted and AA.com works on other browsers, just not my Safari)
But, I'm glad Carolyn Samit is able to load it. It may just be my computer and I may have some corrupted files I'll have to reload. I've just never seen this before.
** Update **
If I turn on "Private Browsing" it seems to load.
Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
Safari doesn't load a page or webpage items are missing
Safari/other browsers – Website not loading
OK, looks like an ad blocker was on. (One that I didn't even know was there and on).
I guess you could consider aa.com a giant ad for flying on new-fangled aeroplanes, but I don't think an ad blocker should go quite this far.
Anyway, I disabled it and everything is fine.
Thanks for all the help!!
You are welcome.
Blank Page Displays for aa.com
