MarlbMil

Q: Problems loading websites from Safari

I use OS X Yosemite 10.10.5 on an old iMac with Safari as my internet browser, and also Firefox as an occasional alternative.  It is now very slow loading websites and sometimes doesn't allow access at all.  I can't seem to use Firefox at all!


It has been working fine till a couple of days ago...  I've tried a variety of suggested fixes:  I uninstalled Flash Player, but that made it worse so I reinstalled it, and i have switched off 'Safari search suggestions' but it still won't allow access to some perfectly respectable websites like Amazon and Hotmail.  The only extension I have loaded now is Trovi Web Search but I have not ticked the box next to 'Enable Trovi Search for Safari'.  I haven't got any other programs open.


It's driving me nuts!


Any suggestions as to what might be causing the problem, and how to solve it?

iMac, OS X Yosemite (10.10.5)

Posted on Apr 30, 2016 10:51 AM

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Q: Problems loading websites from Safari

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  • Helpful answers

  • by dominic23,Helpful

    dominic23 dominic23 Apr 30, 2016 2:37 PM in response to MarlbMil
    Level 8 (41,671 points)
    Mac OS X
    Apr 30, 2016 2:37 PM in response to MarlbMil

    Please remove Trovi from the system.

     

    1. Disable all Extensions and test.

     

        Safari > Preferences > Extensions

     

        To uninstall the extension, select it and click the “Uninstall” button.

     

    2. Safari > Preferences >  Search > Search Engine :

         Select your preferred   search engine.

     

    3. Safari > Preferences > General > Homepage:

         Set your Homepage.

     

    4. Use  free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware

     

         https://www.malwarebytes.org/antimalware/mac/

     

       Download, install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

       Once done, quit Malwarebytes Anti-Malware.

     

       or

     

       Remove the adware manually by following the “HowTo” from Apple.

       http://support.apple.com/en-us/HT203987

     

    5. Hold the shift key down and launch Safari

  • by MarlbMil,

    MarlbMil MarlbMil Apr 30, 2016 2:39 PM in response to dominic23
    Level 1 (8 points)
    Mac OS X
    Apr 30, 2016 2:39 PM in response to dominic23

    Thanks for these suggestions.

    I've been through your list and done exactly as you say, but unfortunately it hasn't solved the problem. 

  • by dominic23,

    dominic23 dominic23 Apr 30, 2016 3:38 PM in response to MarlbMil
    Level 8 (41,671 points)
    Mac OS X
    Apr 30, 2016 3:38 PM in response to MarlbMil

        Please run EtreCheck and post the report here.

     

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select ”Open”.

        Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

  • by MarlbMil,

    MarlbMil MarlbMil May 1, 2016 2:24 AM in response to dominic23
    Level 1 (8 points)
    Mac OS X
    May 1, 2016 2:24 AM in response to dominic23

    Hi Dominic23

    Thanks for this advice which I've also followed.  I don't really understand the results, but I can see that the memory is almost full - could that be the problem?  It still seems odd to me that some websites load fine while others won't load at all.

    If you can decipher the comments, I'd be pleased to know your next suggestions.

    Many thanks again.



    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-01 10:13:18

    Download EtreCheck from https://etrecheck.com

    Runtime 4:44

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is too slow

     

    Hardware Information:

        iMac (20-inch, Early 2008)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac8,1

        1 2.4 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR2 SDRAM 800 MHz ok

            BANK 1/DIMM1

                2 GB DDR2 SDRAM 800 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 2400 - VRAM: 128 MB

            iMac 1680 x 1050

     

    System Software:

        OS X Yosemite 10.10.5 (14F1713) - Time since boot: about 11 hours

     

    Disk Information:

        Hitachi HDP725025GLA380 disk0 : (250.06 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 249.20 GB (13.63 GB free) (Low!)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Apple, Inc. Keyboard Hub

            Apple, Inc Apple Keyboard

        Apple Inc. Built-in iSight

        Western Digital Ext HDD 1021 1 TB

            EFI (disk1s1) <not mounted> : 210 MB

            1 TB External Disk (disk1s2) /Volumes/1 TB External Disk : 999.86 GB (511.38 GB free)

        EPSON USB Printer

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper:

        Mac App Store and identified developers

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    144 Apple tasks

        [running]    62 Apple tasks

     

    System Launch Daemons:

        [failed]    com.apple.smbd.plist

        [not loaded]    43 Apple tasks

        [loaded]    137 Apple tasks

        [running]    82 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2011-01-11) [Support]

        [failed]    com.adobe.CS5ServiceManager.plist (2011-01-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-01-07) [Support]

        [running]    com.trusteer.rapport.rapportd.plist (2016-04-03) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.SwitchBoard.plist (2011-01-11) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-04-30) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-01-07) [Support]

        [loaded]    com.sonos.smbbump.plist (2014-12-03) [Support]

        [running]    com.syniumsoftware.CleanAppDaemon.plist (2013-12-19) [Support]

        [loaded]    com.timesoftware.timemachineeditor.backupd-auto.plist (2011-08-12) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2016-04-03) [Support]

     

    User Launch Agents:

        [failed]    com.adobe.AAM.Updater-1.0.plist (2011-03-26) [Support]

        [failed]    com.adobe.ARM.[...].plist (2012-09-27) [Support]

        [running]    com.spotify.webhelper.plist (2016-04-30) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TuneSync Server    Application  (/Applications/TuneSync Server.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        handyPrintUserDaemon    Application  (/Applications/handyPrint.app/Contents/Library/LoginItems/handyPrintUserDaemon. app)

        Spotify    Application Hidden (~/Applications/Spotify.app)

     

    Other Apps:

        [running]    com.getdropbox.dropbox.27296

        [running]    com.microsoft.Office365Service.34680

        [running]    com.microsoft.autoupdate.fba.49732

        [loaded]    com.spotify.client.85800

        [running]    jp.co.canon.cijscannerregister.7132

        [loaded]    369 Apple tasks

        [running]    176 Apple tasks

     

    Internet Plug-ins:

        Default Browser: 600 - SDK 10.10 (2016-02-07)

        Flip4Mac WMV Plugin: 2.3.1.2 (2009-11-03) [Support]

        OfficeLiveBrowserPlugin: 12.3.6 (2013-03-22) [Support]

        RealPlayer Plugin: Unknown (2009-05-21) [Support]

        AdobePDFViewerNPAPI: 10.1.12 (2014-10-27) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-30) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-31)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-30) [Support]

        iPhotoPhotocast: 7.0 (2010-04-10)

        SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-14) [Support]

        AdobePDFViewer: 10.1.12 (2014-10-27) [Support]

        JavaAppletPlugin: Java 8 Update 65 build 17 (2015-11-03) Check version

     

    User internet Plug-ins:

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    3rd Party Preference Panes:

        Flash Player (2016-04-16) [Support]

        Flip4Mac WMV (2009-11-03) [Support]

        Java (2015-11-03) [Support]

        Trusteer Endpoint Protection (2016-04-27) [Support]

     

    Time Machine:

        Skip System Files: YES - System files not being backed up

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.20 GB Disk used: 235.57 GB

        Destinations:

            External HD [Local]

            Total size: 999.86 GB

            Total number of backups: 209

            Oldest backup: 21/09/2012 11:12

            Last backup: 01/05/2016 09:10

            Size of backup disk: Excellent

                Backup size 999.86 GB > (Disk size 249.20 GB X 3)

     

    Top Processes by CPU:

             5%    FindSystemFiles

             3%    WindowServer

             3%    mdworker(8)

             1%    kernel_task

             1%    fontd

     

    Top Processes by Memory:

        437 MB    kernel_task

        307 MB    com.apple.WebKit.WebContent(3)

        193 MB    Spotify Helper(2)

        131 MB    Dropbox

        115 MB    mds_stores

     

    Virtual Memory Information:

        73 MB    Free RAM

        3.93 GB    Used RAM (1.07 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Apr 30, 2016, 10:18:36 PM    Self test - passed

        Apr 30, 2016, 03:36:01 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2016-04-30-153601_ [redacted].crash

            /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

     

        Standard users cannot read /Library/Logs/DiagnosticReports.

        Run as an administrator account to see more information.