Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

2011 27" iMac running very slow - please help

Hello, I know it's an old computer but it doesn't make any sense as to why it's running slow. When I first got it, it was lightning fast, now it struggles to keep Chrome and Photoshop open at the same time. I've reset the PRAM and SMC a couple times, no results. The fans never run particularly fast, and it never really gets too hot. It's very slow on startup as well, and most of the time I hesitate to open anything on startup for 5-10 minutes for fear of it freezing horribly.

OS X Yosemite

Version 10.10.5

iMac (27-inch, Mid 2011)

Processor 2.7 GHz Intel Core i5

Memory 4 GB 1333 MHz DDR3

Graphics AMD Radeon HD 6770M 512 MB


I have 602.21 GB free of 999.35 GB. So it's not like it's nearing its very peak towards storage, and it's not like it's a bad computer. Checked it for anti-virus as well, nothing popped up. Would love some insight as to why this iMac has turned into a potato.

Thanks,


scripttion

iMac, OS X Yosemite (10.10.5)

Posted on Apr 30, 2016 10:22 AM

Reply
10 replies

Apr 30, 2016 10:30 AM in response to scripttion

Please download and run an EtreCheck report then copy and paste the results in your Reply.


https://etrecheck.com


That should reveal why your Mac is slowing down.


Otherwise it's just a guessing game.


* No personal data is shared from the report

One thing you can try since it's slow at startup. Open System Preferences > Users & Groups > Login Items. Remove one login item at a time then restart your Mac to test.

Apr 30, 2016 11:12 AM in response to Carolyn Samit

Here's the entire report.


EtreCheck version: 2.9.12 (265)

Report generated 2016-04-30 14:09:56

Download EtreCheck from https://etrecheck.com

Runtime 10:38

Performance: Poor


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:

Hello, I know it's an old computer but it doesn't make any sense as to why it's running slow. When I first got it, it was lightning fast, now it struggles to keep Chrome and Photoshop open at the same time. I've reset the PRAM and SMC a couple times, no results. The fans never run particularly fast, and it never really gets too hot. It's very slow on startup as well, and most of the time I hesitate to open anything on startup for 5-10 minutes for fear of it freezing horribly.

OS X Yosemite

Version 10.10.5

iMac (27-inch, Mid 2011)

Processor 2.7 GHz Intel Core i5

Memory 4 GB 1333 MHz DDR3

Graphics AMD Radeon HD 6770M 512 MB


I have 602.21 GB free of 999.35 GB. So it's not like it's nearing its very peak towards storage, and it's not like it's a bad computer. Checked it for anti-virus as well, nothing popped up.


Hardware Information:

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440


System Software:

OS X Yosemite 10.10.5 (14F1605) - Time since boot: about 3 hours


Disk Information:

WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (602.46 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Logitech Keyboard G910

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech Logitech G430 Headset

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-04-12) [Support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-04-12) [Support]


/Library/Extensions

[loaded] com.driver.LogJoystick (2.0 - SDK 10.8 - 2016-02-15) [Support]

[not loaded] com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.8 - 2016-02-15) [Support]

[not loaded] com.wacom.kext.ftdi (1.0 - SDK 10.10 - 2016-02-15) [Support]


/System/Library/Extensions

[not loaded] com.leapfrog.codeless.kext (2.0 - 2016-02-15) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7 - 2016-02-15) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9 - 2016-02-15) [Support]

[loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8 - 2016-02-15) [Support]


Startup Items:

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 145 Apple tasks

[running] 44 Apple tasks

[killed] 18 Apple tasks

18 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 48 Apple tasks

[loaded] 137 Apple tasks

[running] 69 Apple tasks

[killed] 9 Apple tasks

9 processes killed due to insufficient RAM


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-18) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-03-19) [Support]

[running] com.avast.secureline.update-agent.plist (2016-04-28) [Support]

[loaded] com.avast.secureline.userinit.plist (2016-04-28) [Support]

[running] com.avast.update-agent.plist (2016-04-13) [Support]

[loaded] com.avast.userinit.plist (2016-04-13) [Support]

[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]

[running] com.wacom.wacomtablet.plist (2015-03-05) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

[loaded] com.adobe.SwitchBoard.plist (2011-11-09) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-18) [Support]

[loaded] com.adobe.agsservice.plist (2016-03-19) [Support]

[failed] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.avast.init.plist (2016-04-13) [Support]

[loaded] com.avast.secureline.init.plist (2016-04-28) [Support]

[loaded] com.avast.secureline.uninstall.plist (2016-04-28) [Support]

[loaded] com.avast.secureline.update.plist (2016-04-28) [Support]

[loaded] com.avast.uninstall.plist (2016-04-13) [Support]

[loaded] com.avast.update.plist (2016-04-13) [Support]

[loaded] com.ea.origin.ESHelper.plist (2015-07-06) [Support]

[loaded] com.leapfrog.connect.shell.plist (2012-12-25) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-10-12) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2011-11-03) [Support]

[loaded] com.adobe.ARM.[...].plist (2012-02-16) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[running] com.apple.FolderActions.enabled.plist

[loaded] com.apple.FolderActions.folders.plist

[loaded] com.avast.home.userinit.plist (2016-04-13) [Support]

[loaded] com.avast.secureline.home.userinit.plist (2016-04-28) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.spotify.webhelper.plist (2016-04-30) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-04-30) [Support]


User Login Items:

Dropbox Application (/Applications/Dropbox.app)

Logitech Gaming Software Application Hidden (/Applications/Logitech/Logitech Gaming Software.app)


Other Apps:

[running] com.adobe.CCLibrary.281760

[running] com.adobe.CCXProcess.281476

[running] com.adobe.acc.AdobeDesktopService.45188.F1094458-8B3B-4F21-9026-70D48A389D3F

[running] com.adobe.accmac.280624

[loaded] com.avast.account

[loaded] com.avast.crashreport

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.secureline.avastsecurelinehelper

[loaded] com.avast.secureline.burger

[running] com.avast.secureline.service

[running] com.avast.service

[running] com.google.Chrome.117608

[running] com.hnc.Discord.155948

[running] com.logitech.gaming.232344

[running] com.spotify.client.80404

[running] com.valvesoftware.steam.ipctool

[running] com.wacom.TabletDriver.116756

[running] com.wacom.WacomTouchDriver.117040

[loaded] 394 Apple tasks

[running] 153 Apple tasks

[killed] 35 Apple tasks


Internet Plug-ins:

Unity Web Player: UnityPlayer version 4.1.2f1 (2013-04-18) [Support]

Default Browser: 600 - SDK 10.10 (2015-11-17)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-03-05) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-18) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-09) [Support]

Silverlight: 5.1.20125.0 - SDK 10.6 (2013-03-20) [Support]

QuickTime Plugin: 7.7.3 (2015-10-26)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) Outdated! Update

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-06-16)

SharePointBrowserPlugin: 14.3.5 - SDK 10.6 (2013-07-05) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-09) [Support]

JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-06-05) Check version


User internet Plug-ins:

NPRoblox: 1, 2, 8, 25 - SDK 10.10 (2015-03-11) [Support]


3rd Party Preference Panes:

Flash Player (2016-03-18) [Support]

FUSE for OS X (OSXFUSE) (2012-10-26) [Support]

WacomTablet (2015-03-05) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

1% Creative Cloud

1% kernel_task

0% loginwindow

0% Google Chrome

0% WindowServer


Top Processes by Memory:

713 MB Google Chrome Helper(13)

532 MB kernel_task

225 MB Spotify Helper(2)

143 MB Google Chrome

106 MB mdworker(8)


Virtual Memory Information:

322 MB Free RAM

3.68 GB Used RAM (860 MB Cached)

12 MB Swap Used


Diagnostics Information:

Apr 30, 2016, 01:49:24 PM /Library/Logs/DiagnosticReports/Archive Utility_2016-04-30-134924_[redacted].hang

/System/Library/CoreServices/Applications/Archive Utility.app/Contents/MacOS/Archive Utility

Apr 30, 2016, 01:47:07 PM /Library/Logs/DiagnosticReports/Archive Utility_2016-04-30-134707_[redacted].hang

Apr 30, 2016, 01:10:13 PM /Library/Logs/DiagnosticReports/Activity Monitor_2016-04-30-131013_[redacted].hang

/Applications/Utilities/Activity Monitor.app/Contents/MacOS/Activity Monitor

Apr 30, 2016, 01:07:34 PM /Library/Logs/DiagnosticReports/Discord_2016-04-30-130734_[redacted].hang

/Applications/Discord.app/Contents/MacOS/Discord

Apr 30, 2016, 01:07:10 PM /Library/Logs/DiagnosticReports/steam_osx_2016-04-30-130710_[redacted].hang

/Applications/Steam 2.app/Contents/MacOS/steam_osx

Apr 30, 2016, 11:27:17 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-04-30-112717_[redacted].hang

/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015

Apr 30, 2016, 11:09:36 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-04-30-110936_[redacted].hang

Apr 30, 2016, 10:28:31 AM Self test - passed

Apr 30, 2016, 10:11:47 AM /Library/Logs/DiagnosticReports/LCore_2016-04-30-101147_[redacted].hang

/Applications/Logitech/Logitech Gaming Software.app/Contents/MacOS/LCore

Apr 30, 2016, 09:58:42 AM /Library/Logs/DiagnosticReports/LCore_2016-04-30-095842_[redacted].hang

Apr 30, 2016, 04:27:42 AM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-04-30-042742_[redacted]. crash

/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

Apr 30, 2016, 12:45:03 AM ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-04-30-004503_[redacted ].crash

com.adobe.dynamiclinkmanager.application - /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app/Conten ts/MacOS/dynamiclinkmanager

Apr 29, 2016, 04:06:04 PM /Library/Logs/DiagnosticReports/LCore_2016-04-29-160604_[redacted].hang

Apr 29, 2016, 03:51:26 PM /Library/Logs/DiagnosticReports/Google Chrome_2016-04-29-155126_[redacted].hang

/Users/USER/Desktop/Google Chrome.app/Contents/MacOS/Google Chrome

Apr 29, 2016, 03:50:48 PM /Library/Logs/DiagnosticReports/Google Chrome_2016-04-29-155048_[redacted].hang

Apr 29, 2016, 03:50:23 PM /Library/Logs/DiagnosticReports/Skype_2016-04-29-155023_[redacted].hang

/Applications/Skype.app/Contents/MacOS/Skype

Apr 29, 2016, 03:50:21 PM /Library/Logs/DiagnosticReports/LCore_2016-04-29-155021_[redacted].hang

Apr 29, 2016, 03:50:20 PM /Library/Logs/DiagnosticReports/Spotify_2016-04-29-155020_[redacted].hang

/Applications/Spotify.app/Contents/MacOS/Spotify

Apr 29, 2016, 01:22:45 PM ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-04-29-132245_[redacted ].crash

Apr 28, 2016, 07:03:40 PM ~/Library/Logs/DiagnosticReports/PA_2016-04-28-190340_[redacted].crash

/Users/USER/Library/Application Support/Steam/*/PA.app/Contents/MacOS/PA

Apr 28, 2016, 09:10:11 AM ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-04-28-091011_[redacted].crash


Apr 30, 2016 11:36 AM in response to Carolyn Samit

Thank you, noticing a small difference in performance. I decided to run a second Etrecheck just in case, and the results came up as Below Average...


EtreCheck version: 2.9.12 (265)

Report generated 2016-04-30 14:34:20

Download EtreCheck from https://etrecheck.com

Runtime 7:05

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:


Hardware Information:

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440


System Software:

OS X Yosemite 10.10.5 (14F1605) - Time since boot: about 3 hours


Disk Information:

WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (602.75 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Logitech Keyboard G910

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech Logitech G430 Headset

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.driver.LogJoystick (2.0 - SDK 10.8 - 2016-02-15) [Support]

[not loaded] com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.8 - 2016-02-15) [Support]

[not loaded] com.wacom.kext.ftdi (1.0 - SDK 10.10 - 2016-02-15) [Support]


/System/Library/Extensions

[not loaded] com.leapfrog.codeless.kext (2.0 - 2016-02-15) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7 - 2016-02-15) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9 - 2016-02-15) [Support]

[loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8 - 2016-02-15) [Support]


Startup Items:

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite


System Launch Agents:

[not loaded] 5 Apple tasks

[loaded] 143 Apple tasks

[running] 47 Apple tasks

[killed] 17 Apple tasks

17 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 48 Apple tasks

[loaded] 137 Apple tasks

[running] 69 Apple tasks

[killed] 9 Apple tasks

9 processes killed due to insufficient RAM


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-18) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

[loaded] com.adobe.AdobeCreativeCloud.plist (2016-03-19) [Support]

[loaded] com.hp.help.tocgenerator.plist (2009-07-28) [Support]

[running] com.wacom.wacomtablet.plist (2015-03-05) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

[loaded] com.adobe.SwitchBoard.plist (2011-11-09) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-04-18) [Support]

[loaded] com.adobe.agsservice.plist (2016-03-19) [Support]

[failed] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.ea.origin.ESHelper.plist (2015-07-06) [Support]

[loaded] com.leapfrog.connect.shell.plist (2012-12-25) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-10-12) [Support]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (2011-11-03) [Support]

[loaded] com.adobe.ARM.[...].plist (2012-02-16) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[running] com.apple.FolderActions.enabled.plist

[loaded] com.apple.FolderActions.folders.plist

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.spotify.webhelper.plist (2016-04-30) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-04-30) [Support]


User Login Items:

Dropbox Application (/Applications/Dropbox.app)

Logitech Gaming Software Application Hidden (/Applications/Logitech/Logitech Gaming Software.app)


Other Apps:

[running] com.adobe.CCLibrary.281760

[running] com.adobe.CCXProcess.281476

[running] com.adobe.acc.AdobeDesktopService.45188.F1094458-8B3B-4F21-9026-70D48A389D3F

[running] com.adobe.accmac.280624

[loaded] com.avast.home.userinit

[running] com.etresoft.EtreCheck.295960

[running] com.google.Chrome.117608

[running] com.hnc.Discord.155948

[running] com.spotify.client.80404

[running] com.valvesoftware.steam.ipctool

[running] com.wacom.TabletDriver.116756

[running] com.wacom.WacomTouchDriver.117040

[loaded] 383 Apple tasks

[running] 148 Apple tasks

[killed] 29 Apple tasks


Internet Plug-ins:

Unity Web Player: UnityPlayer version 4.1.2f1 (2013-04-18) [Support]

Default Browser: 600 - SDK 10.10 (2015-11-17)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-03-05) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-18) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-09) [Support]

Silverlight: 5.1.20125.0 - SDK 10.6 (2013-03-20) [Support]

QuickTime Plugin: 7.7.3 (2015-10-26)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) Outdated! Update

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-06-16)

SharePointBrowserPlugin: 14.3.5 - SDK 10.6 (2013-07-05) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-09) [Support]

JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-06-05) Check version


User internet Plug-ins:

NPRoblox: 1, 2, 8, 25 - SDK 10.10 (2015-03-11) [Support]


3rd Party Preference Panes:

Flash Player (2016-03-18) [Support]

FUSE for OS X (OSXFUSE) (2012-10-26) [Support]

WacomTablet (2015-03-05) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

8% kernel_task

6% Discord

4% Google Chrome

3% WindowServer

2% coreaudiod


Top Processes by Memory:

582 MB Google Chrome Helper(12)

540 MB kernel_task

356 MB Spotify Helper(2)

172 MB Google Chrome

123 MB Discord Helper(2)


Virtual Memory Information:

186 MB Free RAM

3.82 GB Used RAM (782 MB Cached)

15 MB Swap Used

2011 27" iMac running very slow - please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.