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My iPhone is Not Recognized by Itunes

iTunes does not recognize by iPhone. When I plug in my phone Windows Explorer opens on my phone's hard drive but when I go into iTunes my iPhone isn't there. Here is the output from the iTunes diagnostics:


1Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)

TOSHIBA Satellite C55-C

iTunes 12.3.3.17

QuickTime not available

FairPlay 2.10.5

Apple Application Support 4.3

iPod Updater Library 12.0

Apple Mobile Device 9.3.0.15

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 5.1.0.34



iTunes Serial Number 000001FE584726FC



Current user is not an administrator.

The current local date and time is 2016-04-30 13:14:36.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.





**** External Plug-ins Information ****



No external plug-ins installed.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {0F504D80-65F0-4284-8141-1E8D8D153A72}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Adapter Name: {6BD0DA8A-677E-47FD-A697-3DE7776C6A87}

Description: Broadcom 802.11n Network Adapter

IP Address: 172.20.10.2

Subnet Mask: 255.255.255.240

Default Gateway: 172.20.10.1

DHCP Enabled: Yes

DHCP Server: 172.20.10.1

Lease Obtained: Sat Apr 30 12:37:10 2016



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers: 172.20.10.1



Adapter Name: {BDB6FDBA-9903-4917-A71D-E7BE0CB32665}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Adapter Name: {C5B5BE65-D605-4F2A-B96B-8C42A52F4F24}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Adapter Name: {FFCE0877-1516-411D-8A82-B482B9148361}

Description: Microsoft Hosted Network Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 16:00:00 1969



Lease Expires: Wed Dec 31 16:00:00 1969



DNS Servers:



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No



Firewall Information



Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.



Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2016-04-30 13:13:22.





**** CD/DVD Drive Tests ****



No drivers in LowerFilters.

No drivers in UpperFilters.



D: TSSTcorp CDDVDW SU-208GB, Rev TF01

Drive is empty.







**** Device Connectivity Tests ****



iPodService 12.3.3.17 (x64) is currently running.

iTunesHelper 12.3.3.17 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.



No Universal Serial Bus Controller found.



No FireWire (IEEE 1394) Host Controller found.



Most Recent Devices Not Currently Connected:



iPhone 6s Plus running firmware version 9.3

Serial Number: C39QX00FGRX7



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.

iPhone 6s Plus, Windows 10

Posted on Apr 30, 2016 1:23 PM

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My iPhone is Not Recognized by Itunes

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