I recently updated to the newest version of iTunes. since then I seem to be unable to sync my iPhone, which means I cant back up my phone. Does anyone have any suggestions. thanks.
Well, to start with, it might help to explain why it seems you cannot sync. What happens when you try? Is your device being recognized by iTunes? What version of phone do you have? What version of iOS do you have on the phone? What is the exact version number of iTunes that you have? What computer OS version are you using?
Hi, its a iPhone 6 with version IOS 9.3.1. don't know the version of iTunes, all I know that it is the latest version.
I plug in the phone to the pc then open iTunes. I then googled this problem and I CTRL+B to get a menu bar and selected the devices option, however the options available are grayed out.
In Windows, if you go to Help, you can find out the version number. What version of Windows are you using? If you connect the device to the computer, do you see the icon for the device under the menu bar? The answers to these questions are important in determining what exactly may be happening.
Hi the iTunes version is 12.3.3. I have Windows 10. that phone icon no longer appears and this has been the case since I downloaded the new version of iTunes.
thanks
Then you need to take a look at this support document for problems with iTunes recognizing the iOS device. If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
If you continue to have issues with iTunes and Windows, see this ASC User provided tip sheet which contains the most comprehensive troubleshooting guide for iTunes and Windows. Windows 10 has been an issue for many users. Troubleshooting issues with iTunes for Windows updates
thanks for your assistance.
You're welcome.
i recently updated the newest version of itunes and since then i have been unable to sync my iphone.
