Share option in Finder isn't working

Question

Share option in Finder isn't working

When I select any file in Finder and I select to Share it with any other application (Mail, AirDrop, Message, etc.) nothing happens in my Mac and all the Finder options are disabled; the only thing that I can do in Finder since that moment is navigate my files. I have to restart Finder to make all the other options available again, but the Share option never works. ¿Does anyone knows how can I make that the Finder Share option works again in my Mac?

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11.4)

Posted on Apr 30, 2016 2:43 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Apr 30, 2016 3:07 PM in response to Juan Carlos E.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 2

Apr 30, 2016 3:28 PM in response to Linc Davis

Hi Linc. Thanks for your answer. Here are the lines:

30/04/16 5:24:15,000 p.m. kernel[0]: Sandbox: coresymbolicatio(1233) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

30/04/16 5:24:15,103 p.m. coresymbolicationd[1233]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

30/04/16 5:24:15,103 p.m. coresymbolicationd[1233]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

30/04/16 5:24:15,103 p.m. coresymbolicationd[1233]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

30/04/16 5:24:15,104 p.m. com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

30/04/16 5:24:22,000 p.m. kernel[0]: SerialATAPI device reconfiguration did not complete successfully. (failedCommandInfo = 0x1)

30/04/16 5:24:25,000 p.m. kernel[0]: Sandbox: coresymbolicatio(1234) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

30/04/16 5:24:25,116 p.m. coresymbolicationd[1234]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

30/04/16 5:24:25,116 p.m. coresymbolicationd[1234]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

30/04/16 5:24:25,116 p.m. coresymbolicationd[1234]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

30/04/16 5:24:25,116 p.m. com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

30/04/16 5:24:30,332 p.m. pkd[331]: enabling pid=1203 for plug-in com.apple.share.Mail.compose(1.0) 64EAC01D-00D3-42B0-91DC-A0864B1F4172 /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/ShareMa il.appex

30/04/16 5:24:30,359 p.m. secinitd[330]: No AppSandbox cache present.

30/04/16 5:24:30,400 p.m. ShareMail[1235]: plug-in sdk "com.apple.share-services" not registered

30/04/16 5:24:30,401 p.m. ShareMail[1235]: plug-in sdk "com.apple.share-services" not registered

30/04/16 5:24:30,401 p.m. diagnosticd[125]: error evaluating process info - pid: 1235, puniqueid: 1235

30/04/16 5:24:30,401 p.m. com.apple.xpc.launchd[1]: (com.apple.share.Mail.compose[1235]) Service exited due to signal: Illegal instruction: 4

30/04/16 5:24:30,401 p.m. Finder[1203]: plugin com.apple.share.Mail.compose interrupted

30/04/16 5:24:30,401 p.m. Finder[1203]: Hub connection error Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.share.Mail.compose" UserInfo={NSDebugDescription=connection to service named com.apple.share.Mail.compose}

30/04/16 5:24:30,402 p.m. Finder[1203]: --error: [ShareKit] error in -[NSExtension beginExtensionRequestWithInputItems:completion: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.share.Mail.compose" UserInfo={NSDebugDescription=connection to service named com.apple.share.Mail.compose}

30/04/16 5:24:30,412 p.m. com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1236]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

30/04/16 5:24:30,420 p.m. ReportCrash[1236]: Unable to find containing app bundle for /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/ShareMa il.appex/Contents/MacOS/ShareMail. Will not read AppStore receipt

30/04/16 5:24:31,505 p.m. ReportCrash[1236]: Invalid connection: com.apple.coresymbolicationd

30/04/16 5:24:34,420 p.m. ReportCrash[1236]: Saved crash report for ShareMail[1235] version 1.0 (454.21) to /Users/jc/Library/Logs/DiagnosticReports/ShareMail_2016-04-30-172434_MacBook-Pr o-de-Juan-2.crash

30/04/16 5:24:35,000 p.m. kernel[0]: Sandbox: coresymbolicatio(1237) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

30/04/16 5:24:35,135 p.m. coresymbolicationd[1237]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

30/04/16 5:24:35,135 p.m. coresymbolicationd[1237]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

30/04/16 5:24:35,135 p.m. coresymbolicationd[1237]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

30/04/16 5:24:35,136 p.m. com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

30/04/16 5:24:45,000 p.m. kernel[0]: Sandbox: coresymbolicatio(1238) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

30/04/16 5:24:45,154 p.m. coresymbolicationd[1238]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

30/04/16 5:24:45,154 p.m. coresymbolicationd[1238]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

30/04/16 5:24:45,154 p.m. coresymbolicationd[1238]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

30/04/16 5:24:45,154 p.m. com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

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Answer 3

Linc Davis

Level 10

209,547 points

Apr 30, 2016 3:36 PM in response to Juan Carlos E.

There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.

The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)

1. Back up all data.

2. Disconnect all external storage devices.

3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.

4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

6. Triple-click anywhere in the line below to select it:

chflags -R norestricted /V*/*/S*/*/Caches

Copy the selected text to the Clipboard by pressing the key combination command-C.

7. Quit Safari. You'll be returned to the OS X Utilities screen.

From the menu bar, select

Utilities ▹ Terminal

The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.

Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.

8. Select

 ▹ Restart

from the menu bar.

9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.

Select and copy this line as in Step 6:

sudo /usr/libexec/xpchelper --rebuild-cache

Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start this step over. You don't have to repeat the earlier steps.

Wait for a new line ending in a dollar sign ($) to appear below what you entered.

10. Do as in Step 9 with this line:

sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache

You can then quit Terminal.

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Answer 4

Apr 30, 2016 4:13 PM in response to Linc Davis

Thank you very much Linc. This solution solved the problem. Best regards.

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