iPhone 6s suddenly restarts and now stuck in recovery mode with error 4005 in iTunes

Question

Level 1

8 points

iPhone 6s suddenly restarts and now stuck in recovery mode with error 4005 in iTunes

Hello,

I woke up , found my iPhone heating and restarting, i tried to stop that and it opened to iOS , then it restarts again, looked up online and connected it to iTunes and i got fix iPhone message it needed to be updated.

I never jailbreak the phone, it's totally new, and i updated it to last version of iOS 9.3.1 last week on the device itself but the problem happened after 3 days.

I followed through, but every time i'm facing error [4005] and iTunes look like that:

the iPhone "iPhone" could not be updated. an unknown error occurred (4005).

And i receive White screen with apple logo in the middle and it just hangs.

I followed up with every solution i found online, i even contacted apple customer support but no luck.

iPhone is Stuck in Recovery Mode when i turn it on.

Any help? i'm trying to get fixed as much as i can but all the stores will open only next week because of the holidays we have locally.

iPhone 6s, iOS 9.3.1

Posted on Apr 30, 2016 5:14 PM

Reply

Answer 1

ManSinha

Level 6

12,171 points

Apr 30, 2016 5:20 PM in response to minaaboud

Sorry that you are having issues with the phone

Here is Apple's official support document

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If the steps in there do not help - and I see that you have listed you have undertaken a few of them then

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Reply

Answer 2

minaaboud Author

Level 1

8 points

Apr 30, 2016 5:23 PM in response to ManSinha

Thank you, ManSinha.

I tried all solutions, none worked!.

i think i will have to go to authorized service provider in the end.

but hopefully before that i get it fixed.

Reply

Answer 3

Luitie

Level 1

4 points

May 2, 2016 7:31 PM in response to minaaboud

i have the same problem with my iphone 6s . were you able to fix it ?

Reply

Answer 4

minaaboud Author

Level 1

8 points

May 2, 2016 10:25 PM in response to Luitie

Hello Luitie,

I'm sorry that you have the same problem , it's really un-pleasant, if you have tried all the available solutions and no luck, like myself! then it might be a hardware issue.

I went to the local service center authorized by apple and told it's a hardware issue, Apple Care phone support, after i sent them diagnostic data, confirmed that too! under a "might be".

I suggest you go to the local authorized service provider.

i'm very upset that this happened. but hopefully we get ours fixed asap - as i might wait 8 weeks before i receive a replacement :/ due to some unclear issues as they are saying at costumes in egypt.

Reply

Answer 5

Luitie

Level 1

4 points

May 3, 2016 9:37 AM in response to minaaboud

very unpleasant is it indeed . i'm gonna try to fix it myself cause i don't have a authorized service provider. in my country and i can't wait that long 2 send it back were it came from . i hope we get our phone fixed. goodluck and i'll let you know if mine is repaired

Reply