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Helpful answers
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Apr 30, 2016 6:48 PM in response to edm777by Carolyn Samit,If you are referring to a Mac computer, run the Apple Hardware Test
Or make an appointment at a Genius Bar
Iou can't get to an Apple Store, look for an authorized service provider > Apple - Find Locations
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May 3, 2016 6:50 AM in response to edm777by Allan Jones,Please see this forum advice from an Apple article called "How to write a good question":
To help other members answer your question, give as many details as you can.
- Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
- Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
- Describe the problem, and include any details about what seems to cause it.
- List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
If you don't describe your computer, it will greatly slow the time it takes for you to get help here.