greg1732

Q: I just purchased music and it won't download on my iphone

Earlier today I purchased music from the itunes store on my iPhone 6. About 6 songs downloaded but there were 5 songs that didn't download. I thought it wouldnt download because of the storage of my phone but I have 6 gb left. I have iOS 9.3.1.

iPhone 6, iOS 9.3.1

Posted on Apr 30, 2016 8:09 PM

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Q: I just purchased music and it won't download on my iphone

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  • by sterling r,

    sterling r sterling r May 2, 2016 7:45 AM in response to greg1732
    Community Specialists
    May 2, 2016 7:45 AM in response to greg1732

    Hi there greg1732,

     

    It sounds like some but not all of the songs you purchased have actually downloaded to your phone and you verified that you have plenty of space to do so. It may be that the downloads were interrupted, so first try resuming the downloads:

     

    Resume interrupted iTunes Store downloads

    Restart a download on an iPhone, iPad, or iPod touch

    1. Tap iTunes Store.
    2. On your iPhone or iPod touch, tap More at the bottom of the screen. Then tap Downloads.
      On your iPad, tap Downloads.
    3. If prompted, enter your Apple ID and password.
    4. Tap the blue download arrow next to a paused item to resume the download.

    If you can't complete the download on your iOS device, download it in iTunes on your Mac or PC. Then sync it to your iOS device.

    You can also transfer purchases from your iPhone, iPad, or iPod to a computer.

    • Restart your iOS device or computer.
    • If you use Wi-Fi for Internet access, use a different Wi-Fi network when you download. If you connect to a home network, restart your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. Refer to your router manufacturer's website for information on how to update its firmware.

     

    If you still cannot get then to resume then I would next try downloading the purchases from your purchased history:

     

    Download your past purchases

    Redownload a song

    You can redownload songs on your iPhone or iPod touch, iPad, Mac or PC. You can listen to previously purchased song on your Apple TV, but they don't download to your device.

    On an iPhone or iPod touch

    1. Open the iTunes Store app.
    2. From the menu the bottom of the screen, tap More.
    3. Tap Purchased, then tap Music.
    4. Tap Not on This iPhone or Not on This iPod. 
    5. Scroll to find the song that you want to download, then tap it. 
    6. Tap the Download icon   to the right of the title. Your song downloads to your device.

     

    Thank you for using Apple Support Communities.