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[MBP 2015 El Capitan] Safari randomly crashing while surfing videos

This is the second time I am posting this, am seriously hoping for some help or at least someone telling me that they are facing the same problem. While surfing Youtube or (I suspect) videos on Facebook, Safari browser would freeze (rather unexpectedly) and render Mac un-usable. Only solution is a hard reboot. Have called Apple support, and done a clean re-install of El Capitan, albeit it worked for a week before the problem resurfaced. Tried looking into error reports on Console, but unfortunately I am no expert and can't really decipher them. Below are the 3 last lines before I did a hard reboot.


1/5/16 9:56:32.317 AM watchdogd[313]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

1/5/16 9:56:33.320 AM watchdogd[313]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)

1/5/16 9:56:59.000 AM bootlog[0]: BOOT_TIME 1462067819 0


Also, I have tried using Chrome, it did work for a while but then bam kaput again. + it consumes wayyyy more power than Safari. Obviously, I know there's nothing wrong with Chrome since I use it on my Windows PC and it works just fine.


System: OS X El Capitan Version 10.11.4

MacBook Pro (Retina, 13-inch, Early 2015)

Processor: 2.9 GHz Intel Core i5

Memory: 8GB 1867 MHz DDR3

Graphics: Intel Iris Graphics 6100 1536 MB

attached below is my EtreCheck report, which seems to be in pretty good order tbh.

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-01 10:40:28

Download EtreCheck from https://etrecheck.com

Runtime 1:30

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Apps are crashing

Description:

(as above)


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.9 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 190


Video Information:

Intel Iris Graphics 6100

Color LCD 2560 x 1600


System Software:

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour


Disk Information:

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.80 GB (223.58 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information:

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 160 Apple tasks

[running] 71 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 156 Apple tasks

[running] 86 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-14) [Support]


Launch Daemons:

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-22) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (2016-04-14) [Support]

[loaded] com.google.keystone.agent.plist (2016-04-22) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Other Apps:

[running] com.microsoft.Office365Service.69152

[loaded] 394 Apple tasks

[running] 181 Apple tasks


Internet Plug-ins:

AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-14) [Support]

AdobePDFViewer: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2012-08-09) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)


3rd Party Preference Panes:

Paragon NTFS for Mac ® OS X (2016-04-14) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

6% WindowServer

2% fontd

2% kernel_task

0% cloudpaird


Top Processes by Memory:

787 MB kernel_task

238 MB iTunes

180 MB WindowServer

180 MB mdworker(11)

131 MB Safari


Virtual Memory Information:

3.14 GB Free RAM

4.85 GB Used RAM (1.71 GB Cached)

0 B Swap Used


Diagnostics Information:

May 1, 2016, 09:56:59 AM Self test - passed


Once again, would appreciate help in any sort, thanks! (:

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.4), null

Posted on Apr 30, 2016 7:48 PM

Reply
1 reply

Apr 30, 2016 9:05 PM in response to razang1996

The problem may be caused by a bug in OS X, triggered by "Flash Player."

If Flash is installed and you haven't already done so, please update to the latest version by opening the Flash Player pane in System Preferences and selecting the Updates tab.

If Flash is already up to date, or if the update doesn't solve the problem, open the Safari preferences window and select the Security tab. Uncheck the box marked

Allow Plug-ins

See whether there's an improvement.

You can watch videos on YouTube and some other sites without using Flash by installing the "ClickToFlash" or "ClickToPlugin" Safari extension. That's not an endorsement. You must always do your own research to determine the safety and effectiveness of any third-party software before using it.

[MBP 2015 El Capitan] Safari randomly crashing while surfing videos

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