HI
I have an iPhone 6 18months old and recently the WiFi and Bluetooth range have reduced to about 2 metres I have reinstalled fresh from iTunes backup also done the hard restart many times. also maps sat nav is constantly searching.
baffling me this is also frustrating
Thanks in advance
Make an appointment at the Genius Bar at your local Apple store or at your Authorized Apple Service Provider.
Your phone may be defective and may have to be tested at an Apple Store like Meg suggested.
Prior to going you could try these steps in case they help (I know you have tried some of them already).
1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.
2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.
3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).
4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4
5) Disable device prioritization on the router if this feature is available.
6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).
7) Try device at another Network, i.e., neighbors’, public coffee house, etc.
8) Restore the Device (ask for additional for details if desired).
https://support.apple.com/en-us/HT201252
9) Go to an Apple Store for hardware evaluation.
yes thanks for your lenthy reply,... I have tried everything on that list...seems a hardware fault but will it be covered under UK consumer laws?
Tigerstyles wrote:
will it be covered under UK consumer laws?
I don't know as I am in the US. Best to call an Apple Store, describe the issue and ask them.
RANGE WIFI BLUETOOTH
