Macbook frequently crashing

Question

Hi everone,This is actually the first time I use this forum, the reason is that everything worked perfectly before my macbook started to crash frequently.Personal I&#x27;m not a wishkid on crash report, therefor I saved one and I&#x27;m hoping that you guys known what is causing the craches.Thanks in advance guys,The crash report:Anonymous UUID: D8F3D8DB-403A-31EC-69BE-73E8C85607B7Sun May  1 22:14:40 2016*** Panic Report ***panic(cpu 3 caller 0xffffff8027e13663): "soclose: NOFDREF"@/SourceCache/xnu/xnu-2782.30.5/bsd/kern/uipc_socket.c:1182Backtrace (CPU 3), Frame : Return Address0xffffff80c0c0b8c0 : 0xffffff802792bda10xffffff80c0c0b940 : 0xffffff8027e136630xffffff80c0c0b990 : 0xffffff8027e390440xffffff80c0c0b9b0 : 0xffffff7faa1c33940xffffff80c0c0baa0 : 0xffffff7faa1bffca0xffffff80c0c0bce0 : 0xffffff8027dba6d60xffffff80c0c0bd20 : 0xffffff8027e152c00xffffff80c0c0be10 : 0xffffff8027df2eb60xffffff80c0c0be40 : 0xffffff8027decdd50xffffff80c0c0bef0 : 0xffffff8027decc220xffffff80c0c0bf50 : 0xffffff8027e4bc560xffffff80c0c0bfb0 : 0xffffff8027a35376      Kernel Extensions in backtrace:com.apple.nke.applicationfirewall(161.0)[C76A3153-3402-360C-9792-15E613E43EB2]@0 xffffff7faa1be000-&gt;0xffffff7faa1c5fffBSD process name corresponding to current thread: socketfilterfwMac OS version:14E46Kernel version:Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830Kernel slide: 0x0000000027600000Kernel text base: 0xffffff8027800000__HIB  text base: 0xffffff8027700000System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)System uptime in nanoseconds: 23550410343162last loaded kext at 5805436581399: com.apple.driver.AppleUSBTCKeyEventDriver 240.2 (addr 0xffffff7faa1ce000, size 12288)last unloaded kext at 5894503098510: com.apple.driver.AppleUSBCDC         4.3.3b1 (addr 0xffffff7faa1c8000, size 16384)loaded kexts:com.apple.driver.AudioAUUC           1.70com.apple.filesystems.autofs            3.0com.apple.driver.AGPM        110.19.6com.apple.driver.X86PlatformShim            1.0.0com.apple.iokit.IOBluetoothSerialManager            4.3.5f8com.apple.driver.AppleOSXWatchdog        1com.apple.driver.AppleMikeyHIDDriver     124com.apple.driver.AppleUpstreamUserClient          3.6.1com.apple.driver.AppleHDA 272.18.1com.apple.iokit.IOUserEthernet       1.0.1com.apple.Dont_Steal_Mac_OS_X      7.0.0com.apple.driver.AppleMikeyDriver           272.18.1com.apple.driver.AppleHWAccess   1com.apple.driver.AppleHV    1com.apple.driver.AppleIntelHD4000Graphics       10.0.6com.apple.driver.AppleBacklight     170.7.4com.apple.driver.AppleLPC  1.7.3com.apple.driver.AppleIntelSlowAdaptiveClocking           4.0.0com.apple.driver.AppleSMCLMU     2.0.7d0com.apple.driver.AppleMCCSControl          1.2.12com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.3.5f8com.apple.driver.AppleSMCPDRC   1.0.0com.apple.driver.AppleThunderboltIP       2.0.2com.apple.driver.AppleIntelFramebufferCapri     10.0.6com.apple.driver.SMCMotionSensor           3.0.4d1com.apple.driver.AppleUSBTCButtons        240.2com.apple.driver.AppleUSBTCKeyboard    240.2com.apple.driver.AppleIRController            327.5com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0com.apple.BootCache            36com.apple.driver.AppleUSBHub      705.4.2com.apple.iokit.SCSITaskUserClient            3.7.5com.apple.driver.XsanFilter 404com.apple.iokit.IOAHCIBlockStorage           2.7.1com.apple.driver.AppleFWOHCI      5.5.2com.apple.driver.AppleUSBXHCI     710.4.11com.apple.iokit.AppleBCM5701Ethernet   10.1.3com.apple.driver.AirPort.Brcm4360           930.37.3com.apple.driver.AppleSDXC           1.6.5com.apple.driver.AppleUSBEHCI     705.4.14com.apple.driver.AppleAHCIPort     3.1.2com.apple.driver.AppleSmartBatteryManager      161.0.0com.apple.driver.AppleACPIButtons           3.1com.apple.driver.AppleRTC  2.0com.apple.driver.AppleHPET           1.8com.apple.driver.AppleSMBIOS       2.1com.apple.driver.AppleACPIEC        3.1com.apple.driver.AppleAPIC            1.7com.apple.driver.AppleIntelCPUPowerManagementClient          218.0.0com.apple.nke.applicationfirewall   161com.apple.security.quarantine        3com.apple.security.TMSafetyNet     8com.apple.driver.AppleIntelCPUPowerManagement        218.0.0com.apple.kext.triggers         1.0com.apple.iokit.IOSerialFamily         11com.apple.driver.DspFuncLib          272.18.1com.apple.kext.OSvKernDSPLib      1.15com.apple.iokit.IOSurface     97.4com.apple.driver.AppleHDAController        272.18.1com.apple.iokit.IOHDAFamily           272.18.1com.apple.iokit.IOAudioFamily         203.3com.apple.vecLib.kext           1.2.0com.apple.iokit.IOSlowAdaptiveClockingFamily     1.0.0com.apple.iokit.IOUSBUserClient     705.4.0com.apple.iokit.IOFireWireIP           2.2.6com.apple.driver.AppleSMBusPCI   1.0.12d1com.apple.driver.AppleSMBusController    1.0.13d1com.apple.driver.AppleBacklightExpert     1.1.0com.apple.iokit.IONDRVSupport      2.4.1com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.3.5f8com.apple.iokit.IOBluetoothFamily  4.3.5f8com.apple.iokit.IOAcceleratorFamily2         156.16com.apple.AppleGraphicsDeviceControl     3.10.24com.apple.iokit.IOGraphicsFamily    2.4.1com.apple.driver.X86PlatformPlugin          1.0.0com.apple.driver.IOPlatformPluginFamily 5.9.1d7com.apple.driver.AppleSMC 3.1.9com.apple.driver.AppleUSBMultitouch       245.2com.apple.iokit.IOUSBHIDDriver     705.4.0com.apple.driver.AppleUSBMergeNub       705.4.0com.apple.driver.AppleUSBComposite        705.4.9com.apple.driver.CoreStorage          471.30.1com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.7.5com.apple.iokit.IOBDStorageFamily 1.7com.apple.iokit.IODVDStorageFamily          1.7.1com.apple.iokit.IOCDStorageFamily 1.7.1com.apple.driver.AppleThunderboltDPInAdapter            4.0.6com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6com.apple.driver.AppleThunderboltPCIDownAdapter     2.0.2com.apple.iokit.IOAHCISerialATAPI 2.6.1com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.5com.apple.driver.AppleThunderboltNHI    3.1.7com.apple.iokit.IOThunderboltFamily         4.2.2com.apple.iokit.IOFireWireFamily    4.5.7com.apple.iokit.IOEthernetAVBController  1.0.3b3com.apple.iokit.IO80211Family       730.60com.apple.driver.mDNSOffloadUserClient 1.0.1b8com.apple.iokit.IONetworkingFamily           3.2com.apple.iokit.IOUSBFamily            720.4.4com.apple.iokit.IOAHCIFamily          2.7.5com.apple.driver.AppleEFINVRAM  2.0com.apple.driver.AppleEFIRuntime            2.0com.apple.iokit.IOHIDFamily            2.0.0com.apple.iokit.IOSMBusFamily       1.1com.apple.security.sandbox 300.0com.apple.kext.AppleMatch 1.0.0d1com.apple.driver.AppleKeyStore     2com.apple.driver.AppleMobileFileIntegrity            1.0.5com.apple.driver.AppleCredentialManager           1.0com.apple.driver.DiskImages           397com.apple.iokit.IOStorageFamily      2.0com.apple.iokit.IOReportFamily       31com.apple.driver.AppleFDEKeyStore          28.30com.apple.driver.AppleACPIPlatform         3.1com.apple.iokit.IOPCIFamily 2.9com.apple.iokit.IOACPIFamily          1.4com.apple.kec.Libm   1com.apple.kec.pthread          1com.apple.kec.corecrypto     1.0Model: MacBookPro9,2, BootROM MBP91.00D3.B0B, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-InMemory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)Bluetooth: Version 4.3.5f8 15969, 3 services, 18 devices, 1 incoming serial portsNetwork Service: AirPort, AirPort, en1Serial ATA Device: Crucial_CT256MX100SSD1, 256,06 GBSerial ATA Device: MATSHITADVD-R   UJ-8A8USB Device: HubUSB Device: FaceTime HD Camera (Built-in)USB Device: HubUSB Device: HubUSB Device: IR ReceiverUSB Device: BRCM20702 HubUSB Device: Bluetooth USB Host ControllerUSB Device: Apple Internal Keyboard / TrackpadThunderbolt Bus: MacBook Pro, Apple Inc., 25.1

ManSinha · Answer

Can you please go to https://etrecheck.com - download, run and post the report please?

Carolyn Samit · Answer

It you have Spotfiy installed, it may be causing a conflict with the firewall.

larsfromnaaldwijk · Answer

Thanks you guys for the fast respons. Carolyn Samit, I indeed have spotify (which I used during the last time my macbook crashed) and I have my firewall enabled. The report from etrecheck:EtreCheck version: 2.9.12 (265)Report generated 2016-05-01 23:28:12Download EtreCheck from https://etrecheck.comRuntime 2:22Performance: ExcellentClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Computer is restartingHardware Information:ⓘ    MacBook Pro (13-inch, Mid 2012)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro9,2    1 2.5 GHz Intel Core i5 CPU: 2-core    4 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            2 GB DDR3 1600 MHz ok        BANK 1/DIMM0            2 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 507Video Information:ⓘ    Intel HD Graphics 4000        Color LCD 1280 x 800System Software:ⓘ    OS X Yosemite 10.10.4 (14E46) - Time since boot: less than an hourDisk Information:ⓘ    Crucial_CT256MX100SSD1 disk0 : (256,06 GB) (Solid State - TRIM: No)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh SSD (disk1) / : 254.83 GB (83.03 GB free)            Core Storage: disk0s2 255.20 GB Online    MATSHITADVD-R   UJ-8A8   ()USB Information:ⓘ    Apple Inc. FaceTime HD Camera (Built-in)     Apple Computer, Inc. IR Receiver     Apple Inc. Apple Internal Keyboard / Trackpad     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller Thunderbolt Information:ⓘ    Apple Inc. thunderbolt_busGatekeeper:ⓘ    Mac App Store and identified developersKernel Extensions:ⓘ        /Applications/MATLAB_R2016a.app    [not loaded]    com.mathworks.sldrtkrn (5.2.0 - OS X 10.8 - 2016-03-23) [Support]System Launch Agents:ⓘ    [not loaded]    5 Apple tasks    [loaded]    144 Apple tasks    [running]    62 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    44 Apple tasks    [loaded]    137 Apple tasks    [running]    81 Apple tasksLaunch Agents:ⓘ    [loaded]    com.oracle.java.Java-Updater.plist (2014-11-23) [Support]Launch Daemons:ⓘ    [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-01-03) [Support]    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2014-11-23) [Support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-09-13) [Support]User Launch Agents:ⓘ    [not loaded]    com.apple.FolderActions.enabled.plist    [loaded]    com.divx.agent.postinstall.plist (2012-04-14) [Support]    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2016-04-01) [Support]    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2016-04-01) [Support]    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-04-01) [Support]User Login Items:ⓘ    Flux    Programma  (/Applications/Flux.app)    Dropbox    Programma Hidden (/Applications/Dropbox.app)    Android File Transfer Agent    Programma  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)    Music Manager    Programma Hidden (~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)    Caffeine    Programma  (/Applications/Caffeine.app)    stack    Programma  (/Applications/stack.app)Other Apps:ⓘ    [running]    com.etresoft.EtreCheck.16504    [running]    com.getdropbox.dropbox.92332    [running]    com.google.android.mtpagent.74156    [running]    com.google.musicmanager.13664    [running]    com.lightheadsw.Caffeine.94888    [running]    nl.transip.stack.91196    [running]    org.herf.Flux.63648    [loaded]    363 Apple tasks    [running]    170 Apple tasksInternet Plug-ins:ⓘ    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]    QuickTime Plugin: 7.7.3 (2015-07-27)    NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]    Default Browser: 600 - SDK 10.10 (2015-07-27)    SharePointBrowserPlugin: 14.1.0 (2014-12-12) [Support]    JavaAppletPlugin: Java 8 Update 60 build 27 (2015-09-13) Check versionSafari Extensions:ⓘ    AdBlock - BetaFish, Inc. - https://getadblock.com (2016-04-17)    Facebook Cleaner - Sonny Fazio - http://sonstermedia.com (2013-02-12)    Facebook Disconnect - Disconnect - http://disconnect.me/facebook (2013-02-12)    FastestTube - Kwizzu - http://fastesttube.kwizzu.com/ (2011-08-09)    DivX Plus Web Player HTML5 &lt;video&gt; - © 2000-2011 DivX, LLC. - http://divx.com (2012-08-13)3rd Party Preference Panes:ⓘ    Flash Player (2016-04-16) [Support]    Java (2015-09-13) [Support]    MusicManager (2015-11-18) [Support]Time Machine:ⓘ    Skip System Files: NO    Auto backup: YES    Volumes being backed up:        Macintosh SSD: Disk size: 254.83 GB Disk used: 171.80 GB    Destinations:        My Passport [Local]         Total size: 499.74 GB         Total number of backups: 2         Oldest backup: 11-04-16 13:30         Last backup: 24-04-16 13:13         Size of backup disk: Too small            Backup size 499.74 GB &lt; (Disk used 171.80 GB X 3)Top Processes by CPU:ⓘ         6%    opendirectoryd         5%    mtmd         5%    com.apple.WebKit.WebContent         3%    mds         2%    mds_storesTop Processes by Memory:ⓘ    519 MB    kernel_task    352 MB    Safari    336 MB    com.apple.WebKit.WebContent    147 MB    Dropbox    98 MB    imagentVirtual Memory Information:ⓘ    141 MB    Free RAM     3.86 GB    Used RAM (766 MB Cached)    0 B    Swap Used Diagnostics Information:ⓘ    May 1, 2016, 11:22:16 PM    Self test - passed    May 1, 2016, 10:14:40 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-01-221440_[redacted].panic [Details]    May 1, 2016, 02:52:47 PM    ~/Library/Logs/DiagnosticReports/VTDecoderXPCService_2016-05-01-145247_[redacte d].crash        /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTDeco derXPCService.xpc/Contents/MacOS/VTDecoderXPCService    Apr 26, 2016, 05:22:54 PM    /Library/Logs/DiagnosticReports/Kernel_2016-04-26-172254_[redacted].panic [Details]

larsfromnaaldwijk · Answer

Searched it up but Spotfiy is on the "accapted to make a connection list" (loosely translated because my system laungues is in dutch). Thank you for the quick answer, by the way.

Linc Davis · Answer

The panic is caused by a kernel bug. Please turn off the firewall in the Security &amp; Privacy preference pane and see whether the panics stop.

ManSinha · Answer

Please also remove CleanMyMac - you do not need that on your computer What about Clean My Mac 3?

larsfromnaaldwijk · Answer

For the next couple of days I will turn of the firewall and see what happens, thx for the advise. If it helps is there then a fix for the problem because I like to keep up the firewall.

larsfromnaaldwijk · Answer

Thanks for your tip I deleted cleanmymac, as a sidenote I only used the program ones a round 1,5 years ago. Also put of my firewall to see is that causes the problem. To rule out a hardware problem I runned the "hardware check" (startup and pressing the d button), it found that everthing was working correctly.

Linc Davis · Answer

If it helps is there then a fix for the problem because I like to keep up the firewallEither stop using "Spotify," or see below.This is a comment on why you might, or might not, want to use the built-in Application Firewall.The firewall blocks incoming network traffic, regardless of origin, on a per-application basis. By default it&#x27;s off, and when turned on, it allows applications digitally signed by Apple, and only those applications, to listen on the network. It does not block outgoing traffic, nor can it distinguish between different sources of incoming traffic, nor does it filter traffic by content.No matter how it&#x27;s configured, the firewall is not, as some imagine, a malware or privacy filter. If that&#x27;s what you expect it to do, forget it. All it will do is bombard you with pointless alerts.Consider some scenarios in which you may expect the firewall to be useful.1. You enable file sharing, and you allow guest access to certain folders. That means you want people on your local network, but not outsiders, to be able to access those shared folders without having to enter a password. In the default configuration, the firewall will allow that to happen. The router prevents outsiders from accessing the shares, whether the application firewall is on or off. But if your computer is portable and you connect it to an untrusted network such as a public hotspot, the firewall will still allow access to anyone, which is not what you want. It does not protect you in this scenario.2. You unknowingly install a trojan that steals your data and uploads it to a remote server. The firewall, no matter how it&#x27;s configured, will not block that outgoing traffic. It does nothing to protect you from that threat.3. A more likely scenario: The web browser or the router is compromised by an attacker. The attack redirects all web traffic to a bogus server. The firewall does not protect you from this threat.4. You&#x27;re running a public web server. Your router forwards TCP connection requests on port 80 to your Mac, and the connections are accepted by the built-in web server, which is codesigned by Apple. The application firewall, still configured as above, allows this to happen. An attacker hacks into the system and tries to hijack port 80 and replace the built-in web server with one that he controls. The good news here is that the firewall does protect you; it blocks incoming connections to the malicious server and alerts you. But the bad news is that you&#x27;ve been rooted. The attacker who can do all this can just as easily turn off the firewall, in which case it doesn&#x27;t protect you after all.5. You&#x27;re running a Minecraft server on the local network. It listens on a high-numbered port. You, as administrator, have reconfigured the firewall to pass this traffic. An attacker is able to log in to a standard account on the server. He figures out how to crash Minecraft, or he just waits for you to quit it, and then he binds his own, malicious, Minecraft server to the same port. The firewall blocks his server, and because he&#x27;s not an administrator, he can&#x27;t do anything about it. In this scenario, the security is genuine.6. Here is a more realistic scenario in which you might have reason to enable the firewall. Your MacBook has sharing services enabled. You want those services to be available to others on a home or office network. When you&#x27;re on those networks, the firewall should be off. When you move to an untrusted network, you can either turn off all the services, or enable the firewall with a non-default configuration to block them. Blocking is easier: one click instead of several.

larsfromnaaldwijk · Answer

The problem seems to be gone, thanks you guys!