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black screen

Iphone 6 s seems to work but screen is black

iPhone 6s, iOS 9.3.1

Posted on May 1, 2016 3:15 PM

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Question marked as Best reply

Posted on May 1, 2016 3:55 PM

You need to contact Apple about this. Copied and pasted from the last part of this article.

If your iPhone, iPad, or iPod touch won't turn on - Apple Support

What to do next

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but can hear alerts, sounds, and vibrations.
  • Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
  • You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Bold type is my emphasis.

4 replies
Question marked as Best reply

May 1, 2016 3:55 PM in response to mollyfromspokane

You need to contact Apple about this. Copied and pasted from the last part of this article.

If your iPhone, iPad, or iPod touch won't turn on - Apple Support

What to do next

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but can hear alerts, sounds, and vibrations.
  • Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
  • You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Bold type is my emphasis.

black screen

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