setting up my new iphone 6s plus

Question

Level 1

8 points

setting up my new iphone 6s plus

hi,

I have iPhone 6 and I just purchased a new iPhone 6s Plus, I changed the carriers from AT&T to Sprint, when I was at the Sprint store I only had time for them to set up the new phone but didn't transfer the back up from my 6, decided to come home and do it.

When backing up my old iPhone 6 I am getting the following error message - "iTunes could not back up the iPhone "my name iPhone" because the backup was corrupt or not compatible with the iPhone. *fine prints Delete the backup for this iPhone, then try again.

I double checked the software update on my old phone and it has the latest iOS 9.3.1 and my iTunes version is also up to date v. 12.3.3

Not sure how to proceed. Can someone please help?

-Sean

iMac, iOS 6.0.1

Posted on May 1, 2016 2:23 PM

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Answer 1

elcpu

Level 7

31,481 points

May 1, 2016 2:30 PM in response to seanaslam

The procedure you described normally works just as you tried. All I can suggest are 1) see if you have a backup in iCloud and if so try that one, and 2) see if Sprint or AT&T still has your old phone so you can try backing it up again.

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Answer 2

seanaslam Author

Level 1

8 points

May 1, 2016 2:33 PM in response to elcpu

thanks for the quick response. Unfortunately i had backed it up to "this computer" option, not on iCloud. I still have the old phone since I own it, should i try backing it up on iCloud?

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Answer 3

elcpu

Level 7

31,481 points

May 1, 2016 2:38 PM in response to seanaslam

No. I would first go to iTunes and under Preferences, Devices you should see the old backup. Delete it and then back the old phone to iTunes again and then try restoring the new backup. If the old one was corrupted like iTunes said a new one may work. Your software seems up to date but make sure the new one is also on 9.3.1

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Answer 4

seanaslam Author

Level 1

8 points

May 1, 2016 3:05 PM in response to elcpu

so i just tried it and it worked!! thanks so much, however now that i am trying to restore the new one and when i select Restore Backup in the drop down I only see my back up from 2014 nothing from just now? So sorry keep bothering you:

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Answer 5

elcpu

Level 7

31,481 points

May 1, 2016 3:00 PM in response to seanaslam

No problem.... 🙂 but if you just backed it up there should be a new backup there dated today. Are the 3 backups listed from 2014? Is the last one newer?

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Answer 6

seanaslam Author

Level 1

8 points

May 1, 2016 3:06 PM in response to elcpu

no only these 3 are listed, but i think i figured out the problem, the new iPhone 6s plus didn't have the latest iOS...i am downloading it right now hopefully that will fix the problem,

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Answer 7

elcpu

Level 7

31,481 points

May 1, 2016 3:09 PM in response to seanaslam

seanaslam wrote:

no only these 3 are listed, but i think i figured out the problem, the new iPhone 6s plus didn't have the latest iOS...i am downloading it right now hopefully that will fix the problem,

Yes that is what I suggested in a post above, to update the new one to 9.3.1

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Answer 8

seanaslam Author

Level 1

8 points

May 1, 2016 3:13 PM in response to elcpu

so sorry i meant i had updated to the latest of iOS version on my 6, wrongfully assuming the new 6s Plus would have the latest iOS already installed. Thank you! i hope all will work out after this..

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Answer 9

elcpu

Level 7

31,481 points

May 1, 2016 3:17 PM in response to seanaslam

seanaslam wrote:

so sorry i meant i had updated to the latest of iOS version on my 6, wrongfully assuming the new 6s Plus would have the latest iOS already installed. Thank you! i hope all will work out after this..

They often come with somewhat older software if they have been sitting around on a shelf for a while. Good luck this time.

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