I realize this question has been asked before, but how do I get a refund for a mistakemy purchased app?
I meant to purchase Option A on a game but purchased Option B. As soon as I realized my mistake I reported the problem to apple and bought Option A. Four days later Option B was on my monthly invoice.
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Did you get a reply from iTunes Support, and if so did they say that they would refund you ? It can take up to 48 hours for a reply, if it's been longer than that (purchases are considered final) try contacting them again, either via http://reportaproblem.apple.com
or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/contact/ or https://www.apple.com/emea/support/itunes/contact.html
I had the same issue but they actually replied after 3 days. Sure it may have taken them more than the claimed 48 hours but they actually apologized for that and resolved my issue vey quickly. Apple is nothing if not a customer oriented company and I am a satisfied customer
HI,
APple never responded. I contacted them via the "report a problem" option of the purchase on April 21 when I realized my mistake. That was about an hour after I made my purchase. Apple never responded and four days later I received my monthly invoice and it included the accidental purchase. when I tried to report the problem again using the same method I got a message that I could not submit a problem report again.
I reached out to the developer and will also try the links you supplied.
Thank you.
Please don't bother contacting the developer. Developers have no control over payments and have no better contact with Apple than you do. (I'm a developer, so I know.)
When a problem is reported does Apple ever bother to respond?
