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iMac is running slow and would like to improve its speed/performance. Ran ETREcheck - here are the results:

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-01 17:52:49

Download EtreCheck from https://etrecheck.com

Runtime 8:31

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080


System Software:

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 6 days


Disk Information:

WDC WD5000AAKS-402AA0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.91 GB (375.32 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online


OPTIARC DVD RW AD-5690H ()


USB Information:

Audioengine Audioengine D1

Apple Computer, Inc. IR Receiver

Apple Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/LogMeIn/drivers

[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.0 - 2012-07-19) [Support]


/Library/Extensions

[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-04-05) [Support]

[not loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-04-05) [Support]


/System/Library/Extensions

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-04-05) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-04-05) [Support]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 153 Apple tasks

[running] 73 Apple tasks

[killed] 4 Apple tasks

4 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 43 Apple tasks

[loaded] 143 Apple tasks

[running] 93 Apple tasks

[killed] 10 Apple tasks

10 processes killed due to insufficient RAM


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-11-07) [Support]

[running] com.logmein.logmeingui.plist (2013-02-02) [Support]

[not loaded] com.logmein.logmeinguiagent.plist (2013-04-08) [Support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (2013-04-08) [Support]

[running] com.rim.BBAlbumArtCacher.plist (2012-04-19) [Support]

[running] com.rim.BBLaunchAgent.plist (2012-04-19) [Support]

[running] com.sophos.uiserver.plist (2015-09-26) [Support]

[running] net.culater.SIMBL.Agent.plist (2013-04-03) [Support]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (2015-11-07) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-11-07) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]

[not loaded] com.logmein.logmeinserver.plist (2012-07-19) [Support]

[running] com.memeo.Memeod.plist (2009-09-30) [Support]

[running] com.rim.BBDaemon.plist (2012-04-19) [Support]

[running] com.sophos.common.servicemanager.plist (2016-02-11) [Support]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (2013-02-18) [Support]

[running] com.akamai.single-user-client.plist (2015-09-23) [Support]

[running] com.amazon.music.plist (2015-03-07) [Support]

[loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist

[running] ws.agile.1PasswordAgent.plist (2014-09-18) [Support]


User Login Items:

OpenDNS Updater Application Hidden (/Applications/OpenDNS Updater.app)

Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

Eye-Fi Helper Application (/Applications/Eye-Fi/Eye-Fi Helper.app)

MemeoAgent Application (/Library/Application Support/Memeo/Memeo Backup/Agents/MemeoAgent.app)


Other Apps:

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[running] P72E3GC48.com.dashlane.DashlaneAgent

[running] com.Growl.GrowlHelperApp.96032

[running] com.Memeo.MemeoAgent.92832

[running] com.opendns.OpenDNS_Updater.72352

[running] com.sophos.autoupdate

[running] com.sophos.configuration

[running] com.sophos.intercheck

[running] com.sophos.notification

[running] com.sophos.scan

[running] com.sophos.sxld

[running] fi.eye.helper.98912

[loaded] 383 Apple tasks

[running] 223 Apple tasks

[killed] 11 Apple tasks


Internet Plug-ins:

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-08-14) Check version

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

QuickTime Plugin: 7.7.3 (2016-03-25)

AdobePDFViewerNPAPI: 15.009.20069 - SDK 10.8 (2015-09-30) [Support]

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

AdobePDFViewer: 15.009.20069 - SDK 10.8 (2015-09-30) [Support]

CANONiMAGEGATEWAYDL: 3.1.0.2 (2009-09-08) [Support]

EPPEX Plugin: 3.0.5.0 (2009-07-29) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-25)

GarminGpsControl: 4.0.2.6 Beta - SDK 10.6 (2012-11-16) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-19)


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.104 (2013-04-11) [Support]

Dashlane: Dashlane 1.0.0 - SDK 10.7 (2014-04-11) [Support]


Safari Extensions:

Ka-Block! - David Graham & Josh Peek - http://kablock.com (2016-04-22)

AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (2016-02-07)

Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-11)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-02-07)

Keeper® Password Manager & Digital Vault - Keeper Security, Inc - https://keepersecurity.com (2016-03-11)

DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-13)

1Password - AgileBits - https://agilebits.com/onepassword (2016-03-29)

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-04-29)

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-03-26)

WOT - WOT Services Ltd - http://www.mywot.com/ (2016-04-22)

YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2014-10-22)

Dashlane - Dashlane Inc. - http://www.dashlane.com (2016-02-07)

Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)

Blur - Abine, the online privacy company. - https://www.abine.com (2016-05-01)

TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (2016-02-07)


3rd Party Preference Panes:

Akamai NetSession Preferences (2015-09-23) [Support]

Flash Player (2016-04-15) [Support]

Growl (2006-12-30) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

13% WindowServer

10% Dock

7% launchd

6% kernel_task

1% Memeod


Top Processes by Memory:

2.83 GB com.apple.WebKit.WebContent(8)

2.08 GB Safari

917 MB kernel_task

467 MB softwareupdated

406 MB iTunes


Virtual Memory Information:

310 MB Free RAM

12.00 GB Used RAM (2.47 GB Cached)

134 MB Swap Used

iMac, OS X El Capitan (10.11.3)

Posted on May 1, 2016 6:18 PM

Reply
4 replies

May 1, 2016 6:36 PM in response to Yo Mix

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

May 1, 2016 7:20 PM in response to Yo Mix

You have some unnecessary Antivirus software installed.
http://www.sophos.com/en-us/support/knowledgebase/119182.aspx

Antivirus software is NOT needed if the Mac you are running is only running OS X. Antivirus apps interfere with normal performance and operation of a Mac because they program too many controls (program extensions) into the main OS X system software impacting/impeding general performance of a Mac.
Here are some of my tidbits of advice on how to avoid viruses in the future, if you encounter a virus, again.
Some anti-virus solutions can slow down your Mac, but to be honest, the best anit-virus app is you, the user and your brain.
Don't visit questionable websites or website you are unsure about.
Don't use Torrents or engage in "Torrenting"
Don't install pirated software or software downloaded from a questionable or unknown websites or untrutsted sources.
Java is still a vulnerability concern, if you do not need it, don't use it.
Use a browser filter and pop-up blocker
Don't open email attachments from email addresses that you do not recognize.
Install security updates when they become available
Educate yourself as to what threats are common and active.
In effect, use your own brain as the antivirus filter.
Follow that advise and in MOST cases, you will be fine and won't risk your Mac to potential Trojans, malware or viruses.

Also, if you are still using an old RIM Blackberry cell phone, be advised that the supporting RIM Blackberry software has not been updated in many years and will never be updated for any of the newer versions of OS X.
If you no longer use a Blackberry cell phone or you don't really use the installed Blackberry support software any longer, completely uninstall this software, too!
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId= KB18771&sliceId=1&cmd=displayKC&dialogID=1693797&docType=kc&isLoadPublishedVer=& stateId=1693905&docTypeID=DT_SUPPORTISSUE_1_1&ViewedDocsListHelper=com.kanisa.ap ps.common.BaseViewedDocsListHelperImpl

Then restart your Mac and rerun the Etrecheck report, again to see if performance has improved.

Good Luck!

May 1, 2016 8:00 PM in response to Yo Mix

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy the text of a particular web page (not this one) to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec

Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

iMac is running slow and would like to improve its speed/performance. Ran ETREcheck - here are the results:

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