Kittymarimba

Q: I pay monthly for apple music but now dont have access

matter of fact they drafted the 9.99 out on the 18th. All of a sudden I get " try a 3 month trial now!"  pop up as if I don't have a membership. I don't want to lose all my songs- Im pretty tech ignorant so I have no idea whats wrong, but I can't download anything now.

 

<Edited by Host>

iPhone 6 Plus, iOS 9.3.1, null

Posted on May 1, 2016 7:39 PM

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Q: I pay monthly for apple music but now dont have access

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  • by alex_h1,Helpful

    alex_h1 alex_h1 May 3, 2016 6:45 AM in response to Kittymarimba
    Community Specialists
    May 3, 2016 6:45 AM in response to Kittymarimba

    Hello Kittymarimba,

    Thanks for using Apple Support Communities.

     

    It looks like your device doesn't recognize you have an Apple Music membership.  I'd like you to please make sure you're signed in with the correct Apple ID that you joined Apple Music with in your Settings.  By following the steps below you will see if you have an Apple Music membership with the Apple ID you're signed in with.

     

    On your iPhone, iPad, or iPod touch

    1. In the Music app, tap your profile icon in the upper-left corner.
    2. Tap View Apple ID. You might be asked to sign in.
    3. Under Subscriptions, tap Manage. If you have more than one subscription, tap Your Membership (Apple Music Membership) to see your membership options.
    4. Under Renewal Options, choose the type of membership that you want. Confirm your selection, then tap Done.
    5. Tap Done to return to your Account screen, and then tap Done to return to the app.

    Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC

     

    Take care.

  • by Kittymarimba,

    Kittymarimba Kittymarimba May 3, 2016 6:53 AM in response to alex_h1
    Level 1 (4 points)
    Apple Music
    May 3, 2016 6:53 AM in response to alex_h1

    THanks for the info. I am not sure what caused it to lose my info in the middle of a pay cycle, and after already having paid it for a few months too!- but I had read on another area ( before seeing this response) that I might need to restart ( sorry for my ignorance of the terms) and what I did caused me to have to download everything again which was a bit of an undertaking. Hopefully since I have followed these instructions this won't happen again. I appreciate the advice!