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User profile for user: t_zepf
t_zepf Author
User level: Level 1
8 points

MacBook Pro Early 2015 with 10.11.4 freezes

Hello,


my MBP Early 2015 with 10.11.4 freezes regularly when browsing the Internet. The display remains on with the last image, but i can't do anything but to hard reset with the power button. There is no error message.


I have checked the log file and the last entries are attached below.


Do you have any ideas what reasons causes the system to crash?


Thanks, Tobias



LOG:


02.05.16 08:55:51,847com.apple.WebKit.WebContent[952][08:55:51.847] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:52,578com.apple.WebKit.WebContent[952][08:55:52.578] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:52,578com.apple.WebKit.WebContent[952][08:55:52.578] (Fig) signalled err=-12871
02.05.16 08:55:52,578com.apple.WebKit.WebContent[952][08:55:52.578] sgffr_generateSingleSampleBuffer signalled err=-12871 (err) (FigScheduledReadRequestRead failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/SampleGeneratorForFormatReader.c line 1562
02.05.16 08:55:52,578com.apple.WebKit.WebContent[952][08:55:52.578] videoMentorThreadCreateSampleBuffer signalled err=-12871 (err) (FigSampleGeneratorCreateSampleBufferAtCursor failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/VideoMentor.c line 1332
02.05.16 08:55:52,684com.apple.WebKit.WebContent[952][08:55:52.684] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:52,685com.apple.WebKit.WebContent[952][08:55:52.685] (Fig) signalled err=-12871
02.05.16 08:55:52,685com.apple.WebKit.WebContent[952][08:55:52.685] sgffr_generateSingleSampleBuffer signalled err=-12871 (err) (FigScheduledReadRequestRead failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/SampleGeneratorForFormatReader.c line 1562
02.05.16 08:55:52,685com.apple.WebKit.WebContent[952][08:55:52.685] videoMentorThreadCreateSampleBuffer signalled err=-12871 (err) (FigSampleGeneratorCreateSampleBufferAtCursor failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/VideoMentor.c line 1332
02.05.16 08:55:52,791com.apple.WebKit.WebContent[952][08:55:52.791] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:52,900com.apple.WebKit.WebContent[952][08:55:52.900] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:52,938com.apple.WebKit.WebContent[952][08:55:52.938] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:53,474com.apple.WebKit.WebContent[952]<<<< FigByteStream >>>> FigByteStreamStatsLogOneRead: ByteStream read of 8 bytes @ 2207 took 0.860813 sec. to complete, 1 reads >= 0.5 sec.
02.05.16 08:55:54,993com.apple.WebKit.WebContent[952][08:55:54.993] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,100com.apple.WebKit.WebContent[952][08:55:55.100] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,102com.apple.WebKit.WebContent[952][08:55:55.102] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,104com.apple.WebKit.WebContent[952][08:55:55.104] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,108com.apple.WebKit.WebContent[952][08:55:55.108] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,136com.apple.WebKit.WebContent[952][08:55:55.136] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,140com.apple.WebKit.WebContent[952][08:55:55.140] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,161com.apple.WebKit.WebContent[952][08:55:55.161] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,212com.apple.WebKit.WebContent[952][08:55:55.212] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,213com.apple.WebKit.WebContent[952][08:55:55.213] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,213com.apple.WebKit.WebContent[952][08:55:55.213] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,214com.apple.WebKit.WebContent[952][08:55:55.214] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,215com.apple.WebKit.WebContent[952][08:55:55.215] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,219com.apple.WebKit.WebContent[952][08:55:55.219] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,222com.apple.WebKit.WebContent[952][08:55:55.222] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,224com.apple.WebKit.WebContent[952][08:55:55.224] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,226com.apple.WebKit.WebContent[952][08:55:55.226] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,244com.apple.WebKit.WebContent[952][08:55:55.244] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,245com.apple.WebKit.WebContent[952][08:55:55.245] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,245com.apple.WebKit.WebContent[952][08:55:55.245] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,246com.apple.WebKit.WebContent[952][08:55:55.246] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,264com.apple.WebKit.WebContent[952][08:55:55.264] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,267com.apple.WebKit.WebContent[952][08:55:55.267] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,268com.apple.WebKit.WebContent[952][08:55:55.268] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,269com.apple.WebKit.WebContent[952][08:55:55.269] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,269com.apple.WebKit.WebContent[952][08:55:55.269] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,271com.apple.WebKit.WebContent[952][08:55:55.270] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,271com.apple.WebKit.WebContent[952][08:55:55.271] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,274com.apple.WebKit.WebContent[952][08:55:55.274] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,302com.apple.WebKit.WebContent[952][08:55:55.302] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,308com.apple.WebKit.WebContent[952][08:55:55.308] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,330com.apple.WebKit.WebContent[952][08:55:55.330] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,334com.apple.WebKit.WebContent[952][08:55:55.334] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,374com.apple.WebKit.WebContent[952][08:55:55.374] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,375com.apple.WebKit.WebContent[952][08:55:55.375] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,375com.apple.WebKit.WebContent[952][08:55:55.375] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,376com.apple.WebKit.WebContent[952][08:55:55.376] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,377com.apple.WebKit.WebContent[952][08:55:55.377] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,378com.apple.WebKit.WebContent[952][08:55:55.378] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,378com.apple.WebKit.WebContent[952][08:55:55.378] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,379com.apple.WebKit.WebContent[952][08:55:55.379] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,381com.apple.WebKit.WebContent[952][08:55:55.380] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,384com.apple.WebKit.WebContent[952][08:55:55.384] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,386com.apple.WebKit.WebContent[952][08:55:55.386] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,412com.apple.WebKit.WebContent[952][08:55:55.412] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,413com.apple.WebKit.WebContent[952][08:55:55.413] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,413com.apple.WebKit.WebContent[952][08:55:55.413] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,414com.apple.WebKit.WebContent[952][08:55:55.414] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,433com.apple.WebKit.WebContent[952][08:55:55.433] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,433com.apple.WebKit.WebContent[952][08:55:55.433] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,438com.apple.WebKit.WebContent[952][08:55:55.438] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,438com.apple.WebKit.WebContent[952][08:55:55.438] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,439com.apple.WebKit.WebContent[952][08:55:55.439] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,440com.apple.WebKit.WebContent[952][08:55:55.440] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,443com.apple.WebKit.WebContent[952][08:55:55.443] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,444com.apple.WebKit.WebContent[952][08:55:55.444] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,452com.apple.WebKit.WebContent[952][08:55:55.452] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,455com.apple.WebKit.WebContent[952][08:55:55.455] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,545com.apple.WebKit.WebContent[952][08:55:55.545] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,545com.apple.WebKit.WebContent[952][08:55:55.545] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,546com.apple.WebKit.WebContent[952][08:55:55.546] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,547com.apple.WebKit.WebContent[952][08:55:55.547] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,548com.apple.WebKit.WebContent[952][08:55:55.548] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,548com.apple.WebKit.WebContent[952][08:55:55.548] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,548com.apple.WebKit.WebContent[952][08:55:55.548] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,549com.apple.WebKit.WebContent[952][08:55:55.549] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,559com.apple.WebKit.WebContent[952][08:55:55.559] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,560com.apple.WebKit.WebContent[952][08:55:55.560] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
02.05.16 08:55:55,560com.apple.WebKit.WebContent[952][08:55:55.560] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92
02.05.16 08:55:55,561com.apple.WebKit.WebContent[952][08:55:55.561] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on May 2, 2016 12:17 AM

Reply
8 replies
User profile for user: t_zepf
t_zepf Author
User level: Level 1
8 points

May 2, 2016 12:57 AM in response to Lexiepex

Thanks for your reply. I installed the AdBlock Extension in Safari and Avira Free Antivirus.


Here is the Result from EtreCheck:


EtreCheck version: 2.9.12 (265)

Report generated 2016-05-02 09:56:14

Download EtreCheck from https://etrecheck.com

Runtime 1:36

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.


Problem: Computer is restarting


Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,9 GHz Intel Core i5 CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 36


Video Information:ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600


System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour


Disk Information:ⓘ

APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.07 GB (284.03 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information:ⓘ

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper:ⓘ

Mac App Store and identified developers


Adware:ⓘ

~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

One adware file found. [Remove]


Kernel Extensions:ⓘ

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.1.3 32521 - SDK 10.9 - 2016-03-08) [Support]

[not loaded] com.parallels.kext.netbridge (11.1.3 32521 - SDK 10.9 - 2016-03-08) [Support]

[not loaded] com.parallels.kext.usbconnect (11.1.3 32521 - SDK 10.9 - 2016-03-08) [Support]

[not loaded] com.parallels.kext.vnic (11.1.3 32521 - SDK 10.9 - 2016-03-08) [Support]


/Library/Application Support/Fortinet/FortiClient/nke

[not loaded] com.fortinet.fct.kext.avkern (1.0 - SDK 10.8 - 2015-11-13) [Support]

[not loaded] com.fortinet.fct.kext.fctapnke (1.0 - SDK 10.8 - 2015-11-13) [Support]

[not loaded] com.fortinet.fct.kext.fctwfnke (1.0 - SDK 10.8 - 2015-11-13) [Support]

[not loaded] com.fortinet.kext.fctrouternke (1.0 - SDK 10.8 - 2015-11-13) [Support]


/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.2.2 - SDK 10.9 - 2016-05-02) [Support]

[not loaded] com.joshuawise.kexts.HoRNDIS (8 - SDK 10.6 - 2016-05-02) [Support]


/System/Library/Extensions

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.10 - 2016-05-02) [Support]


System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 152 Apple tasks

[running] 79 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 41 Apple tasks

[loaded] 152 Apple tasks

[running] 95 Apple tasks


Launch Agents:ⓘ

[loaded] com.avira.antivirus.general.agent.plist (2016-01-21) [Support]

[loaded] com.avira.antivirus.ipm.ui.plist (2016-01-21) [Support]

[loaded] com.avira.antivirus.notifications.agent.plist (2016-01-21) [Support]

[loaded] com.avira.antivirus.odscan.default.plist (2016-05-02) [Support]

[loaded] com.avira.antivirus.scheduler.agent.plist (2016-01-21) [Support]

[running] com.avira.antivirus.systray.plist (2016-01-21) [Support]

[loaded] com.avira.antivirus.telemetry.agent.plist (2016-01-21) [Support]

[loaded] com.avira.antivirus.update.default.plist (2016-01-21) [Support]

[running] com.avira.helper.avstats.plist (2016-01-21) [Support]

[running] com.brother.LOGINserver.plist (2015-04-13) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-02-01) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-02-01) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]

[failed] com.avira.antivirus.dbcleaner.plist (2016-01-21) [Support]

[failed] com.avira.antivirus.ipm.loader.plist (2016-01-21) [Support]

[running] com.avira.helper.watchdox.plist (2016-01-21) [Support]

[running] com.fortinet.forticlient.epctrl.plist (2015-10-22) [Support]

[running] com.fortinet.forticlient.servctl.plist (2015-10-22) [Support]

[loaded] com.fortinet.forticlient.vpn.plist (2015-10-22) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

[loaded] com.teamviewer.Helper.plist (2016-02-01) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-02-01) [Support]


User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-02-07) [Support]

[running] com.spigot.ApplicationManager.plist (2016-02-07) Adware! [Remove]

~/Library/Application Support/Spigot/ApplicationManager


User Login Items:ⓘ

iTunesHelper Programm (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

FlowSync Programm (/Applications/FlowSync.app)

uTorrent Programm (/Applications/uTorrent.app)

FortiClientAgent Programm (/Applications/FortiClient.app/Contents/Resources/runtime.helper/FortiClientAge nt.app)


Other Apps:ⓘ

[running] com.brother.utility.NETserver.102112

[running] com.brother.utility.USBserver.101792

[running] com.etresoft.EtreCheck.197152

[running] com.fortinet.FctMiscAgent.61152

[running] com.fortinet.FortiClientAgent.156832

[loaded] com.trendmicro.ATLoginItemHelper

[running] com.trendmicro.DrCleaner.138592

[loaded] fi.polar.FlowSync.104032

[loaded] 407 Apple tasks

[running] 212 Apple tasks


Internet Plug-ins:ⓘ

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

QuickTime Plugin: 7.7.3 (2016-04-15)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

Default Browser: 601 - SDK 10.11 (2016-04-15)

SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-19) [Support]

Google Earth Web Plug-in: 7.1 (2016-02-18) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-14) [Support]


Safari Extensions:ⓘ

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-02-13)

Open in Internet Explorer - Parallels - http://www.parallels.com (2016-03-08)


3rd Party Preference Panes:ⓘ

Flash Player (2016-04-16) [Support]


Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.07 GB Disk used: 215.04 GB

Destinations:

TMBackup [Network]

Total size: 804.96 GB

Total number of backups: 29

Oldest backup: 16.02.16, 16:08

Last backup: 02.05.16, 09:16

Size of backup disk: Adequate

Backup size 804.96 GB > (Disk used 215.04 GB X 3)


Top Processes by CPU:ⓘ

30% com.apple.WebKit.Networking

20% com.apple.WebKit.WebContent(5)

17% kernel_task

9% Safari

4% mds_stores


Top Processes by Memory:ⓘ

1.27 GB kernel_task

1.02 GB com.apple.WebKit.WebContent(5)

508 MB Safari

475 MB mds_stores

377 MB savapi


Virtual Memory Information:ⓘ

5.33 GB Free RAM

11.00 GB Used RAM (3.95 GB Cached)

0 B Swap Used


Diagnostics Information:ⓘ

May 2, 2016, 08:56:43 AM Self test - passed

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

May 2, 2016 1:52 AM in response to t_zepf

1. You are infected with the aggressive Spigot: click the "remove" button in Etrecheck list.

2. You have antivirus and other "safety" apps installed: they should be uninstalled as they conflict with OSX:

Avira, Forticlient, Tredmicro: In SystemPreferences->Users&Groups->LoginItems remove all entries, with the minus sign underneath. Then restart.

Then uninstall Avira, Trendmicro and FortiClient completely, a restart is then necessary again.

3. uTorrent: this is a bad app: Torrent apps broadcast data from your mac to the internet, especially to "peer" sites that you better avois. Software downloaded with torrents almost always are manipulated and infected with badware (Spigot may have come in that way). I strongly propose to uninstall the torrent.app.

4. I am not familiar with Flowsysnc , afaik it is not compatible.

When you think you are ready, I am sure your issue is gone. Restart and post another etrecheck list to see if everything was successful.

Lex

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

May 2, 2016 2:03 AM in response to t_zepf

wait with Fortinet perhaps and do the rest. If you need it only to hide when using uTorrent, it can go also, I am inclined to think.

There should be no antivirus app at all, they are all conflicting with OSX, there even very bad ones like nOrton and Avast, but all should be uninstalled, never to return. Security is build in in OSX and completely different from the "Windows" methods.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 2, 2016 1:02 PM in response to t_zepf

The problem may be caused by a bug in OS X, triggered by "Flash Player."

If Flash is installed and you haven't already done so, please update to the latest version by opening the Flash Player pane in System Preferences and selecting the Updates tab.

If Flash is already up to date, or if the update doesn't solve the problem, open the Safari preferences window and select the Security tab. Uncheck the box marked

Allow Plug-ins

See whether there's an improvement.

You can watch videos on YouTube and some other sites without using Flash by installing the "ClickToFlash" or "ClickToPlugin" Safari extension. That's not an endorsement. You must always do your own research to determine the safety and effectiveness of any third-party software before using it.

Reply

MacBook Pro Early 2015 with 10.11.4 freezes

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