iMac Beach Balling and Hanging

Question

Hi I&#x27;m having issues with my iMac 27 late 2012 3.4 i7Running 10.11.4 OSXI recently installed an extra 8 gigs of Crucial Ram to help the system but to no avail.It hangs on start up and beach balls all the time.I have run disk utility and cant see anything to my eye in Activity Monitor to worry BUT I&#x27;m not an I.T expert.Here is my EtreCheck in hope someone can help.Regards SimonEtreCheck version: 2.9.12 (265)Report generated 2016-05-02 10:19:02Download EtreCheck from https://etrecheck.comRuntime 4:36Performance: GoodClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Click the [Check files] link for help with unknown files.Problem: BeachballingDescription:System hanging on start up and beach balling.Installed another 8 Gig ram taking me to 24 recently.Looks to be installed fine but wondering if this may be the issue.Hardware Information: ⓘ    iMac (27-inch, Late 2012)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    iMac - model: iMac13,2    1 3.4 GHz Intel Core i7 CPU: 4-core    24 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok        BANK 0/DIMM1            8 GB DDR3 1600 MHz ok        BANK 1/DIMM1            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ⓘ    NVIDIA GeForce GTX 680MX - VRAM: 2048 MB        iMac 2560 x 1440System Software: ⓘ    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hourDisk Information: ⓘ    APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB) (Rotational)        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk1s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk2) / : 1.11 TB (101.76 GB free)            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.35 GB Online    APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Boot OS X (disk0s3) &lt;not mounted&gt; : 134 MB         Macintosh HD (disk2) / : 1.11 TB (101.76 GB free)            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.35 GB OnlineUSB Information: ⓘ    HP Deskjet 3050 J610 series     Western Digital My Book 1140 3 TB        disk5s1 (disk5s1) &lt;not mounted&gt; : 210 MB         PAB-0002 (disk5s2) /Volumes/PAB-0002 1 : 3.00 TB (1.50 TB free)    Seagate Expansion Desk 2 TB        EFI (disk4s1) &lt;not mounted&gt; : 210 MB         SuperDupa (disk4s2) /Volumes/SuperDupa 1 : 2.00 TB (1.00 TB free)    Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     Western Digital  External HDD     1 TB        EFI (disk3s1) &lt;not mounted&gt; : 210 MB         TimeMachine 2016 (disk3s2) /Volumes/TimeMachine 2016 : 999.86 GB (80.48 GB free)    Tablet PTZ-630 Thunderbolt Information: ⓘ    Apple Inc. thunderbolt_busGatekeeper: ⓘ    AnywhereUnknown Files: ⓘ    /Library/LaunchDaemons/com.crashplan.engine.plist.save    /Library/LaunchDaemons/com.crashplan.engine.plist.save.1    ~/Library/LaunchAgents/com.memset.squirrelsave.plist        /Applications/SquirrelSave.app/Contents/MacOS/SquirrelSave    3 unknown files found. [Check files]Kernel Extensions: ⓘ        /Library/Application Support/HASP/kexts    [not loaded]    com.aladdin.kext.aksfridge (1.0.16332 - 2014-10-17) [Support]        /Library/Extensions    [not loaded]    com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-04-16) [Support]    [loaded]    com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.9 - 2016-04-16) [Support]    [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-04-16) [Support]        /System/Library/Extensions    [not loaded]    com.Cycling74.driver.Soundflower (1.5.1 - 2016-04-16) [Support]    [not loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8 - 2016-04-16) [Support]    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9 - 2016-04-16) [Support]System Launch Agents: ⓘ    [not loaded]    7 Apple tasks    [loaded]    155 Apple tasks    [running]    76 Apple tasksSystem Launch Daemons: ⓘ    [not loaded]    40 Apple tasks    [loaded]    154 Apple tasks    [running]    94 Apple tasksLaunch Agents: ⓘ    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-04-30) [Support]    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]    [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-23) [Support]    [running]    com.ecamm.iglasses3agent.plist (2015-02-25) [Support]    [failed]    com.google.keystone.agent.plist (2014-12-10) [Support]    [loaded]    com.oracle.java.Java-Updater.plist (2014-09-17) [Support]    [running]    com.wacom.wacomtablet.plist (2015-11-03) [Support]    [loaded]    com.xrite.device.softwareupdate.plist (2013-10-22) [Support]    [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]Launch Daemons: ⓘ    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]    [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]    [loaded]    com.adobe.agsservice.plist (2016-04-12) [Support]    [loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]    [running]    com.aladdin.aksusbd.plist (2013-10-15) [Support]    [failed]    com.aladdin.hasplmd.plist (2013-10-15) [Support]    [running]    com.crashplan.engine.plist (2016-04-19) [Support]    [not loaded]    com.crashplan.engine.plist.save (2013-11-20) [Support]    [not loaded]    com.crashplan.engine.plist.save.1 (2013-11-20) [Support]    [loaded]    com.google.keystone.daemon.plist (2014-12-10) [Support]    [loaded]    com.oracle.java.Helper-Tool.plist (2014-09-17) [Support]    [loaded]    com.sharpcast.xfsmond.plist (2013-01-31) [Support]    [loaded]    com.transcend.RxRecoveryHelper.plist (2014-10-13) [Support]    [loaded]    com.wacom.displayhelper.plist (2015-11-03) [Support]    [running]    com.xrite.device.xrdd.plist (2013-10-22) [Support]    [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]User Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-07-12) [Support]    [loaded]    com.adobe.ARM.[...].plist (2016-03-14) [Support]    [loaded]    com.adobe.ARM.[...].plist (2014-03-24) [Support]    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-03-17) [Support]    [loaded]    com.f-secure.sync.BTCloud.plist (2015-05-31) [Support]    [failed]    com.memset.squirrelsave.plist (2013-08-09) [Support]    [loaded]    com.shirtpocket.backupbytime.plist (2016-05-01) [Support]    [running]    com.spotify.webhelper.plist (2016-05-02) [Support]User Login Items: ⓘ    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Dropbox    Application  (/Applications/Dropbox.app)    CrashPlan menu bar    Application  (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)    Spotify    Application Hidden (/Applications/Spotify.app)Other Apps: ⓘ    [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper    [running]    com.adobe.CCXProcess.1390432    [running]    com.adobe.acc.AdobeDesktopService.119712.51443317-D2AC-4A99-B632-FCF00659B626    [running]    com.adobe.accmac.1389792    [running]    com.code42.b42menuextra.133472    [running]    com.getdropbox.dropbox.58912    [running]    com.hp.devicemonitor    [running]    com.hp.scanModule3.115872.D378D76F-2CFA-4D6E-BC96-84AA23895263    [loaded]    com.spotify.client.79712    [running]    com.wacom.TabletDriver.118432    [running]    com.wacom.WacomTouchDriver.118112    [loaded]    397 Apple tasks    [running]    223 Apple tasksInternet Plug-ins: ⓘ    o1dbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-04-15) [Support]    WacomNetscape: Unknown (2014-10-18)    Default Browser: 601 - SDK 10.11 (2016-04-16)    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-11-03) [Support]    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]    AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-04-02) [Support]    Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-25) [Support]    QuickTime Plugin: 7.7.3 (2016-04-16)    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]    googletalkbrowserplugin: 5.40.2.0 - SDK 10.8 (2015-01-27) [Support]    iPhotoPhotocast: 7.0 (2013-01-23)    AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-04-02) [Support]    JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-30) Check versionUser internet Plug-ins: ⓘ    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2015-04-10) [Support]    Picasa: 1.0 - SDK 10.6 (2015-04-29) [Support]    Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]Safari Extensions: ⓘ    Honey - Honey Science Corporation (2015-09-25)    Grammarly Spell Checker &amp; Grammar Checker - Grammarly (2015-10-21)    Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-04-08)    Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-22)    1Password - AgileBits - https://agilebits.com/onepassword (2016-03-31)    Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-06)    Firebug Lite for Safari - slicefactory (2015-01-06)3rd Party Preference Panes: ⓘ    Flash Player (2016-04-16) [Support]    Java (2016-04-30) [Support]    WacomTablet (2015-11-03) [Support]Time Machine: ⓘ    Skip System Files: NO    Mobile backups: OFF    Auto backup: NO - Auto backup turned off    Volumes being backed up:        Macintosh HD: Disk size: 1.11 TB Disk used: 1.00 TB    Destinations:        TimeMachine 2016 [Local]         Total size: 999.86 GB         Total number of backups: 1         Oldest backup: 09/03/2016, 19:51         Last backup: 09/03/2016, 19:51         Size of backup disk: Too small            Backup size 999.86 GB &lt; (Disk used 1.00 TB X 3)Top Processes by CPU: ⓘ         3%    WacomTabletDriver         2%    kernel_task         2%    Spotify Helper(2)         2%    WindowServer         1%    fontdTop Processes by Memory: ⓘ    1.54 GB    CrashPlanService    1.38 GB    kernel_task    836 MB    mds_stores    639 MB    mdworker(25)    614 MB    com.apple.WebKit.WebContentVirtual Memory Information: ⓘ    15.00 GB    Free RAM     9.27 GB    Used RAM (3.76 GB Cached)    0 B    Swap Used Diagnostics Information: ⓘ    May 2, 2016, 10:18:02 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101802_[redacted].crash        /usr/libexec/hasplmd    May 2, 2016, 10:17:52 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101752_[redacted].crash    May 2, 2016, 10:17:42 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101742_[redacted].crash    May 2, 2016, 10:17:32 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101732_[redacted].crash    May 2, 2016, 10:17:22 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101722_[redacted].crash    May 2, 2016, 10:17:12 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101712_[redacted].crash    May 2, 2016, 10:17:02 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101702_[redacted].crash    May 2, 2016, 10:16:52 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101652_[redacted].crash    May 2, 2016, 10:16:42 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101642_[redacted].crash    May 2, 2016, 10:16:32 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101632_[redacted].crash    May 2, 2016, 10:16:22 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101622_[redacted].crash    May 2, 2016, 10:16:12 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101612_[redacted].crash    May 2, 2016, 10:16:02 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101602_[redacted].crash    May 2, 2016, 10:15:52 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101552_[redacted].crash    May 2, 2016, 10:15:42 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101542_[redacted].crash    May 2, 2016, 10:15:32 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101532_[redacted].crash    May 2, 2016, 10:15:22 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101522_[redacted].crash    May 2, 2016, 10:15:12 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101512_[redacted].crash    May 2, 2016, 10:15:02 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101502_[redacted].crash    May 2, 2016, 10:14:52 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-05-02-101452_[redacted].crash    May 2, 2016, 09:59:13 AM    ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-05-02-095913_[redacted].crash        /Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper    May 2, 2016, 09:53:48 AM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-02-095348_[r edacted].crash        /Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftware UpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent    May 2, 2016, 09:50:19 AM    Self test - passed    May 1, 2016, 10:43:33 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-224333_[r edacted].crash    May 1, 2016, 09:44:49 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-214449_[r edacted].crash    May 1, 2016, 08:46:06 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-204606_[r edacted].crash    May 1, 2016, 07:47:23 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-194723_[r edacted].crash    May 1, 2016, 06:48:39 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-184839_[r edacted].crash    May 1, 2016, 05:49:57 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-174957_[r edacted].crash    May 1, 2016, 04:51:13 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-165113_[r edacted].crash    May 1, 2016, 04:34:46 PM    /Library/Logs/DiagnosticReports/CrashPlanService_2016-05-01-163446_[redacted].c pu_resource.diag [Details]        /Applications/CrashPlan.app/Contents/MacOS/CrashPlanService    May 1, 2016, 03:52:30 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-155230_[r edacted].crash    May 1, 2016, 03:01:01 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-01-150101_[redacted].hang        /Applications/Safari.app/Contents/MacOS/Safari    May 1, 2016, 02:53:50 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-145350_[r edacted].crash    May 1, 2016, 01:19:43 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-01-131943_[redacted].hang    May 1, 2016, 01:19:36 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-01-131936_[redacted].hang    May 1, 2016, 01:09:37 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-05-01-130937_[r edacted].crash    Apr 30, 2016, 10:31:11 PM    /Library/Logs/DiagnosticReports/CrashPlanService_2016-04-30-223111_[redacted].c pu_resource.diag [Details]    Apr 30, 2016, 10:30:30 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-223030_[r edacted].crash    Apr 30, 2016, 09:31:47 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-213147_[r edacted].crash    Apr 30, 2016, 08:33:03 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-203303_[r edacted].crash    Apr 30, 2016, 07:34:19 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-193419_[r edacted].crash    Apr 30, 2016, 06:35:35 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-183535_[r edacted].crash    Apr 30, 2016, 05:36:51 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-173651_[r edacted].crash    Apr 30, 2016, 04:38:08 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-163808_[r edacted].crash    Apr 30, 2016, 03:39:24 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-153924_[r edacted].crash    Apr 30, 2016, 02:40:40 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-144040_[r edacted].crash    Apr 30, 2016, 01:50:23 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-04-30-135023_[redacted ].crash        com.adobe.dynamiclinkmanager.application - /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkSupport/support/common/dynamiclink/dy namiclinkmanager.app/Contents/MacOS/dynamiclinkmanager    Apr 30, 2016, 01:48:58 PM    /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-04-30-134858_[redacted].hang        /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom    Apr 30, 2016, 10:08:30 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100830_[redacted].crash    Apr 30, 2016, 10:08:20 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100820_[redacted].crash    Apr 30, 2016, 10:08:10 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100810_[redacted].crash    Apr 30, 2016, 10:08:00 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100800_[redacted].crash    Apr 30, 2016, 10:07:50 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100750_[redacted].crash    Apr 30, 2016, 10:07:40 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100740_[redacted].crash    Apr 30, 2016, 10:07:30 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100730_[redacted].crash    Apr 30, 2016, 10:07:20 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100720_[redacted].crash    Apr 30, 2016, 10:07:10 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100710_[redacted].crash    Apr 30, 2016, 10:07:00 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100700_[redacted].crash    Apr 30, 2016, 10:06:50 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100650_[redacted].crash    Apr 30, 2016, 10:06:40 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100640_[redacted].crash    Apr 30, 2016, 10:06:30 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100630_[redacted].crash    Apr 30, 2016, 10:06:20 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100620_[redacted].crash    Apr 30, 2016, 10:06:10 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100610_[redacted].crash    Apr 30, 2016, 10:06:00 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100600_[redacted].crash    Apr 30, 2016, 10:05:50 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100550_[redacted].crash    Apr 30, 2016, 10:05:40 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100540_[redacted].crash    Apr 30, 2016, 10:05:30 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100530_[redacted].crash    Apr 30, 2016, 10:05:20 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-30-100520_[redacted].crash    Apr 30, 2016, 09:47:35 AM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-30-094735_[r edacted].crash    Apr 29, 2016, 11:02:47 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-230247_[r edacted].crash    Apr 29, 2016, 10:04:03 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-220403_[r edacted].crash    Apr 29, 2016, 09:05:19 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-210519_[r edacted].crash    Apr 29, 2016, 08:06:35 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-200635_[r edacted].crash    Apr 29, 2016, 07:07:51 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-190751_[r edacted].crash    Apr 29, 2016, 06:09:05 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-180905_[r edacted].crash    Apr 29, 2016, 05:10:21 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-171021_[r edacted].crash    Apr 29, 2016, 04:11:37 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-161137_[r edacted].crash    Apr 29, 2016, 03:12:53 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-151253_[r edacted].crash    Apr 29, 2016, 02:44:02 PM    /Library/Logs/DiagnosticReports/CrashPlanService_2016-04-29-144402_[redacted].c pu_resource.diag [Details]    Apr 29, 2016, 02:14:09 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-141409_[r edacted].crash    Apr 29, 2016, 01:15:26 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-131526_[r edacted].crash    Apr 29, 2016, 12:52:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125253_[redacted].crash    Apr 29, 2016, 12:52:43 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125243_[redacted].crash    Apr 29, 2016, 12:52:33 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125233_[redacted].crash    Apr 29, 2016, 12:52:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125223_[redacted].crash    Apr 29, 2016, 12:52:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125213_[redacted].crash    Apr 29, 2016, 12:52:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125203_[redacted].crash    Apr 29, 2016, 12:51:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125153_[redacted].crash    Apr 29, 2016, 12:51:43 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125143_[redacted].crash    Apr 29, 2016, 12:51:33 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125133_[redacted].crash    Apr 29, 2016, 12:51:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125123_[redacted].crash    Apr 29, 2016, 12:51:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125113_[redacted].crash    Apr 29, 2016, 12:51:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125103_[redacted].crash    Apr 29, 2016, 12:50:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125053_[redacted].crash    Apr 29, 2016, 12:50:43 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125043_[redacted].crash    Apr 29, 2016, 12:50:33 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125033_[redacted].crash    Apr 29, 2016, 12:50:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125023_[redacted].crash    Apr 29, 2016, 12:50:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125013_[redacted].crash    Apr 29, 2016, 12:50:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-125003_[redacted].crash    Apr 29, 2016, 12:49:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-04-29-124953_[redacted].crash    Apr 29, 2016, 12:16:49 PM    ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2016-04-29-121649_[r edacted].crash

Linc Davis · Answer

If the problem started when you installed new memory, the first step is to remove that memory and see whether there&#x27;s an improvement.

simon plant1 · Answer

Thanks Linc,it started before the install and one of reasons I added new ram thinking it might help.Simon

Linc Davis · Answer

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.   These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.Launch the Console application in any one of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.The title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.Some private information, such as your name, may appear in the log. Anonymize before posting.When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That&#x27;s a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.If you have an account on Pastebin, please don&#x27;t select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.