Q: Hi! i need to reset my late wife ipad. the ipad was synced with her personal icloud account and i don't have the password nor acce ... Hi! i need to reset my late wife ipad. the ipad was synced with her personal icloud account and i don't have the password nor access to her mail. What can i do ? more
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Helpful answers
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May 2, 2016 1:02 AM in response to addyramsamyby Lexiepex,What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
and
http://www.imore.com/how-wipe-all-your-personal-data-ipad-or-iphone
and
http://9to5mac.com/2015/08/25/how-to-safely-prepare-wipe-your-iphone-for-resale- trade-in/
but if you google your question you will find a lot of articles.
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May 2, 2016 7:57 AM in response to addyramsamyby ManSinha,Sorry about your loss
If you can bring the original documents of purchase of the iPad along with the death certificate and proof of your identity to an Apple store - they should be able to assist you
Please make a Genius appointment at an Apple Store, or go to another authorized service provider.