Freezes! Less than year old Macbook Pro with Retina... any ideas?

Download and post an Etrecheck report:

http://www.etresoft.com/etrecheck

Ciao.

I have exactly the same problem. 3 weeks old Macbook Pro, random freezes, even the Apple logo stays on light when closing the lid, only force restart helps. I post my etrecheck log.

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-02 20:40:39

Download EtreCheck from https://etrecheck.com

Runtime 1:30

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Computer freezes randomly.

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 14

Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 10 hours

Disk Information: ⓘ

APPLE SSD SM0128G disk0 : (121,33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 120.47 GB (55.54 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple Card Reader 129,79 GB

Transcend (disk1s1) /Volumes/Transcend : 129.77 GB (64.65 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.logitech.manager.kernel.driver (5.50.1 - SDK 10.8 - 2016-04-30) [Support]

~/Downloads/LCC Installer.app

[not loaded] com.Logitech.Control Center.HID Driver (3.9.0 - SDK 10.8 - 2015-09-19) [Support]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2015-09-19) [Support]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 154 Apple tasks

[running] 78 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 156 Apple tasks

[running] 88 Apple tasks

Launch Agents: ⓘ

[running] com.logitech.manager.daemon.plist (2016-01-20) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-02-01) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-02-01) [Support]

Launch Daemons: ⓘ

[loaded] com.teamviewer.Helper.plist (2016-02-01) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-02-01) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[loaded] com.rockysandstudio.app-for-facebook-messenger.Launch-Helper

[loaded] 399 Apple tasks

[running] 192 Apple tasks

Internet Plug-ins: ⓘ

Default Browser: 601 - SDK 10.11 (2016-03-12)

QuickTime Plugin: 7.7.3 (2016-03-12)

Safari Extensions: ⓘ

1Password - AgileBits - https://agilebits.com/onepassword (2016-04-30)

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-04-30)

3rd Party Preference Panes: ⓘ

Logi Options Launcher (2016-04-30) [Support]

Time Machine: ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.47 GB Disk used: 64.93 GB

Destinations:

samsungM3 [Local]

Total size: 0 B

Total number of backups: 13

Oldest backup: 02/04/16 10:41

Last backup: 27/04/16 22:35

Size of backup disk: Too small

Backup size 0 B < (Disk used 64.93 GB X 3)

Top Processes by CPU: ⓘ

6% kernel_task

3% fontd

1% FreeChat for Facebook Messenger

0% WindowServer

0% hidd

Top Processes by Memory: ⓘ

1.43 GB com.apple.WebKit.WebContent(9)

872 MB kernel_task

344 MB FreeChat for Facebook Messenger

311 MB Safari

197 MB iTunes

Virtual Memory Information: ⓘ

77 MB Free RAM

7.92 GB Used RAM (1.14 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

May 2, 2016, 09:58:05 AM Self test - passed

Apr 30, 2016, 04:13:26 PM ~/Library/Logs/DiagnosticReports/TeamViewer_2016-04-30-161326_[redacted].crash

com.teamviewer.TeamViewer - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer

Apr 30, 2016, 02:23:01 PM /Library/Logs/DiagnosticReports/storedownloadd_2016-04-30-142301_[redacted].cpu _resource.diag [Details]

/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oredownloadd

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

It appears that 'teamviewer' is problematic. Delete it and see if there is a change.

Ciao.

I have no .crash or .panic etc. logs, only .awd and .diag. I copy the log before boot_time today. I reinstalled OSX 2 days ago, and this is the first boot_time.

02/05/16 09:56:08,076 Safari[1928]: KeychainGetICDPStatus: keychain: -25300

02/05/16 09:56:08,076 Safari[1928]: KeychainGetICDPStatus: status: off

02/05/16 09:56:12,597 com.apple.WebKit.WebContent[1961]: [09:56:12.597] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

02/05/16 09:56:12,597 com.apple.WebKit.WebContent[1961]: [09:56:12.597] (Fig) signalled err=-12871

02/05/16 09:56:12,597 com.apple.WebKit.WebContent[1961]: [09:56:12.597] sgffr_generateSingleSampleBuffer signalled err=-12871 (err) (FigScheduledReadRequestRead failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/SampleGeneratorForFormatReader.c line 1562

02/05/16 09:56:12,597 com.apple.WebKit.WebContent[1961]: [09:56:12.597] videoMentorThreadCreateSampleBuffer signalled err=-12871 (err) (FigSampleGeneratorCreateSampleBufferAtCursor failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/VideoMentor.c line 1332

02/05/16 09:56:12,629 com.apple.WebKit.WebContent[1961]: [09:56:12.629] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

02/05/16 09:56:12,630 com.apple.WebKit.WebContent[1961]: [09:56:12.630] (Fig) signalled err=-12871

02/05/16 09:56:12,630 com.apple.WebKit.WebContent[1961]: [09:56:12.630] sgffr_generateSingleSampleBuffer signalled err=-12871 (err) (FigScheduledReadRequestRead failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/SampleGeneratorForFormatReader.c line 1562

02/05/16 09:56:12,630 com.apple.WebKit.WebContent[1961]: [09:56:12.630] videoMentorThreadCreateSampleBuffer signalled err=-12871 (err) (FigSampleGeneratorCreateSampleBufferAtCursor failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/VideoMentor.c line 1332

02/05/16 09:56:12,660 com.apple.WebKit.WebContent[1961]: [09:56:12.660] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92

02/05/16 09:56:12,672 com.apple.WebKit.WebContent[1961]: [09:56:12.672] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

02/05/16 09:56:12,672 com.apple.WebKit.WebContent[1961]: [09:56:12.672] (Fig) signalled err=-12871

02/05/16 09:56:12,672 com.apple.WebKit.WebContent[1961]: [09:56:12.672] sgffr_generateSingleSampleBuffer signalled err=-12871 (err) (FigScheduledReadRequestRead failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/SampleGeneratorForFormatReader.c line 1562

02/05/16 09:56:12,672 com.apple.WebKit.WebContent[1961]: [09:56:12.672] videoMentorThreadCreateSampleBuffer signalled err=-12871 (err) (FigSampleGeneratorCreateSampleBufferAtCursor failed) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/FormatHandlers/VideoMentor.c line 1332

02/05/16 09:56:12,701 com.apple.WebKit.WebContent[1961]: [09:56:12.701] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7fb1428e7400) rejecting report of layer being serviced - IQ has not yet begun to update

02/05/16 09:56:12,701 com.apple.WebKit.WebContent[1961]: [09:56:12.701] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92

02/05/16 09:56:17,937 com.apple.WebKit.WebContent[1961]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 5 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?

02/05/16 09:56:26,074 watchdogd[243]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

02/05/16 09:56:27,938 com.apple.WebKit.WebContent[1961]: <<<< VT-DS >>>> VTDecompressionSessionWaitForAsynchronousFrames: WARNING: waited 10 seconds for video decoder to complete asynchronous frames; maybe it is stuck or has a buggy path that does not complete a frame?

02/05/16 09:56:42,116 CommCenter[253]: Telling CSI to go low power.

02/05/16 09:56:42,118 AirPlayUIAgent[297]: 2016-05-02 09:56:42.117717 AM [AirPlayUIAgent] BecomingInactive: NSWorkspaceWillSleepNotification

02/05/16 09:56:42,000 kernel[0]: Setting BTCoex Config: enable_2G:1, profile_2g:0, enable_5G:1, profile_5G:0

02/05/16 09:56:42,161 sharingd[267]: 09:56:42.161 : BTLE scanner Powered Off

02/05/16 09:56:42,161 sharingd[267]: 09:56:42.161 : BTLE scanner Powered Off

02/05/16 09:56:42,240 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: notification observer: com.apple.iChat notification: __CFNotification 0x7fe1415757f0 {name = _NSDoNotDisturbEnabledNotification}

02/05/16 09:56:42,240 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: notification observer: com.apple.FaceTime notification: __CFNotification 0x7f8c8b72e700 {name = _NSDoNotDisturbEnabledNotification}

02/05/16 09:56:42,245 sharingd[267]: 09:56:42.245 : Purged contact hashes

02/05/16 09:56:42,246 sharingd[267]: 09:56:42.245 : Discoverable mode changed to Off

02/05/16 09:56:42,246 sharingd[267]: 09:56:42.245 : BTLE scanning stopped

02/05/16 09:56:42,258 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: NC Disabled: NO

02/05/16 09:56:42,258 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: NC Disabled: NO

02/05/16 09:56:42,270 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: DND Enabled: YES

02/05/16 09:56:42,270 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: DND Enabled: YES

02/05/16 09:56:42,270 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: Updating enabled: NO (Topics: (

))

02/05/16 09:56:42,270 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: Updating enabled: NO (Topics: (

))

02/05/16 09:56:42,270 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: notification observer: com.apple.iChat notification: __CFNotification 0x7fe141586620 {name = _NSDoNotDisturbEnabledNotification}

02/05/16 09:56:42,275 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: NC Disabled: NO

02/05/16 09:56:42,280 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: DND Enabled: YES

02/05/16 09:56:42,280 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: Updating enabled: NO (Topics: (

))

02/05/16 09:56:45,021 com.apple.usbmuxd[76]: _SendAttachNotification Device 44:00:10:4a:61:f4@fe80::4600:10ff:fe4a:61f4._apple-mobdev2._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

02/05/16 09:56:46,000 kernel[0]: IOPMrootDomain: idle revert, state 21

02/05/16 09:56:46,980 sharingd[267]: 09:56:46.979 : Starting AirDrop server for user 501 on wake

02/05/16 09:56:46,981 CommCenter[253]: Telling CSI to exit low power.

02/05/16 09:56:47,000 kernel[0]: Setting BTCoex Config: enable_2G:1, profile_2g:0, enable_5G:1, profile_5G:0

02/05/16 09:56:47,000 kernel[0]: en0: BSSID changed to c4:e9:84:43:7e:f5

02/05/16 09:56:47,000 kernel[0]: en0: channel changed to 44,80

02/05/16 09:56:47,102 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: notification observer: com.apple.iChat notification: __CFNotification 0x7fe141647080 {name = _NSDoNotDisturbDisabledNotification}

02/05/16 09:56:47,103 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: notification observer: com.apple.FaceTime notification: __CFNotification 0x7f8c8b621f70 {name = _NSDoNotDisturbDisabledNotification}

02/05/16 09:56:47,117 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: NC Disabled: NO

02/05/16 09:56:47,117 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: NC Disabled: NO

02/05/16 09:56:47,127 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: DND Enabled: NO

02/05/16 09:56:47,127 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: DND Enabled: NO

02/05/16 09:56:47,127 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141763820>: Updating enabled: YES (Topics: (

"com.apple.private.alloy.icloudpairing",

"com.apple.private.alloy.continuity.encryption",

"com.apple.private.alloy.continuity.activity",

"com.apple.ess",

"com.apple.private.ids",

"com.apple.private.alloy.phonecontinuity",

"com.apple.madrid",

"com.apple.private.ac",

"com.apple.private.alloy.phone.auth",

"com.apple.private.alloy.keychainsync",

"com.apple.private.alloy.fmf",

"com.apple.private.alloy.sms",

"com.apple.private.alloy.screensharing",

"com.apple.private.alloy.maps",

"com.apple.private.alloy.thumper.keys",

"com.apple.private.alloy.continuity.tethering"

))

02/05/16 09:56:47,127 imagent[298]: <IMMacNotificationCenterManager: 0x7f8c8b407fc0>: Updating enabled: YES (Topics: (

"com.apple.ess",

"com.apple.private.ac"

))

02/05/16 09:56:47,127 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: notification observer: com.apple.iChat notification: __CFNotification 0x7fe141733b50 {name = _NSDoNotDisturbDisabledNotification}

02/05/16 09:56:47,133 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: NC Disabled: NO

02/05/16 09:56:47,143 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: DND Enabled: NO

02/05/16 09:56:47,143 identityservicesd[272]: <IMMacNotificationCenterManager: 0x7fe141743b00>: Updating enabled: YES (Topics: (

"com.apple.madrid"

))

02/05/16 09:56:47,172 sharingd[267]: 09:56:47.172 : Discoverable mode changed to Contacts Only

02/05/16 09:56:47,172 sharingd[267]: 09:56:47.172 : BTLE scanning started

02/05/16 09:56:47,173 sharingd[267]: 09:56:47.172 : Scanning mode Contacts Only

02/05/16 09:56:47,173 sharingd[267]: 09:56:47.173 : BTLE scanner Powered On

02/05/16 09:58:03,000 bootlog[0]: BOOT_TIME 1462175883 0

Thanks for checking it. Yeah I remember when Teamviewer crashed, but it did not freeze my computer. In any case I will uninstall it and let's see...