JMavi
Level 1 (6 points)
Photos for Mac

Q: Photos for Mac not downloading the new pics

Hi,

 

Photos in Mac has stopped downloading  new photos. It was downloading pics until 27th March 2016 and after that it has not downloaded any new pic. I can see new pics when i login to iCloud.com.

 

Could you suggest how can i debug it?

 

JM

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on May 2, 2016 7:30 AM

by LarryHN,Apple recommended
LarryHN LarryHN
Level 10 (84,217 points)
Photos for Mac
A:

Ok - then you have no service turned on to download photos automatically - with your settings you have to manually download the photos - so until you download then you will not have any downloaded

 

The pictures you see at iCLoud.com under Photos are your iCloud Photo Library photos - you are not using it on your Mac

 

LN

Posted on May 2, 2016 8:21 AM

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JMavi

Q: Photos for Mac not downloading the new pics

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  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN May 2, 2016 7:43 AM in response to JMavi
    Level 10 (84,217 points)
    Photos for Mac
    May 2, 2016 7:43 AM in response to JMavi

    Start with correct details - you state that you have OS X 10.8.2 - what do you really have?

     

    In the Photos preferences what is the sync status? If there are pictures to be uploaded no downloads will occur until the upload completes

     

    If the upload is stuck make a m=smart album (file menu ==> new smart album) for Photo is unable to uploaded to iCloud Photo Library to see what is stuck

     

    LN

  • by JMavi,

    JMavi JMavi May 2, 2016 7:54 AM in response to LarryHN
    Level 1 (6 points)
    Photos for Mac
    May 2, 2016 7:54 AM in response to LarryHN

    Sorry, I have OS X  El Capitan 10.11.4.

     

    Here is my settings. I have always kept upload feature off

     

    Screen Shot 2016-05-02 at 15.53.12.png

  • by LarryHN,Apple recommended

    LarryHN LarryHN May 2, 2016 8:21 AM in response to JMavi
    Level 10 (84,217 points)
    Photos for Mac
    May 2, 2016 8:21 AM in response to JMavi

    Ok - then you have no service turned on to download photos automatically - with your settings you have to manually download the photos - so until you download then you will not have any downloaded

     

    The pictures you see at iCLoud.com under Photos are your iCloud Photo Library photos - you are not using it on your Mac

     

    LN

  • by JMavi,

    JMavi JMavi May 2, 2016 12:11 PM in response to LarryHN
    Level 1 (6 points)
    Photos for Mac
    May 2, 2016 12:11 PM in response to LarryHN

    Thanks for your reply.

     

    How can I manually download the pics in photos in mac?

     

    Also my setting were always like this as i wanted to stop automatic upload than download. Like i said, automatic download were working until last month with this setting.

  • by LarryHN,Apple recommended

    LarryHN LarryHN May 2, 2016 1:39 PM in response to JMavi
    Level 10 (84,217 points)
    Photos for Mac
    May 2, 2016 1:39 PM in response to JMavi

    You manually sync using a USB cable or WiFi and iTunes sync  --  Sync your iPhone, iPad, or iPod touch with iTunes using USB - Apple Support  --  Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi - Apple Support

     

    There is no iCloud service that is download only - both MyPhotoStream and iCloud Photo Library upload everything and download everything - MPS does it once when new photos are imported - ICPL syncs all the time so all libraries are always identical

     

    What did you change to "stop automatic upload"?

     

    LN