HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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All replies
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Helpful answers
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May 2, 2016 8:28 AM in response to doubledribble13by applefreak111,What iPod model, what version of iTunes, what kind of computer?
Cheers,
Adam
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May 2, 2016 8:37 AM in response to doubledribble13by Hamoud234,Try these steps:
- Make sure you have the latest version of iTunes on your computer and the latest version of iOS on your iPod.
- Uninstall and reinstall iTunes.
- Restart both your iPod and computer if necessary.
- Make sure that both your iPod and computer are connected to a wifi network.
- For more information see: If iTunes doesn’t recognize iPhone, iPad or iPod touch
Good luck!
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May 2, 2016 9:04 AM in response to Hamoud234by lllaass,Just saying "Make sure you have the latest version of iTunes on your computer" is not really useful since the latest for Win XP and Vista is 12.1 but 12.3 is needed for iOS 9.3 devices