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In-app purchase cancellation

I was making an in-app purchase for a game I have for my granddaughter. As I was clicking the confirm to buy she touched the most 21.99 package that I was NOT buying. It went to the download screen and I cancelled but does that cancel the purchase? Does it change the purchased item after I see the confirm to buy screen.?

iPad 2, iOS 9.3.1

Posted on May 2, 2016 8:53 AM

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Posted on May 3, 2016 12:51 AM

Have you looked at that account's purchase history : See your purchase history in the iTunes Store on a Mac or PC - Apple Support ? Does it show on it ? If it does then purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ or https://www.apple.com/emea/support/itunes/contact.html

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Question marked as Best reply

May 3, 2016 12:51 AM in response to MamaY48

Have you looked at that account's purchase history : See your purchase history in the iTunes Store on a Mac or PC - Apple Support ? Does it show on it ? If it does then purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ or https://www.apple.com/emea/support/itunes/contact.html

In-app purchase cancellation

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