eMail push does not work

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Level 1

26 points

eMail push does not work

Hello,

we want to incorporate several iOS devices into our business network. The biggest problem we have, is that eMail notifications were successfully pushed and shown, but the eMail itself not.
Our CEO isn't amused, because he get's shown a eMail notification and needs then to open the eMail, were the application will refresh. He want's to have this refresh done in the background. We try iPad Air 2 and iPhone6

Is there any possibility to get this push service working as desired on an iOS device?

Thanks for any advice...

Steffen

Posted on May 2, 2016 9:46 AM

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Answer 1

Best reply

IdrisSeabright

Level 10

155,033 points

May 2, 2016 3:25 PM in response to Steffen_R.

Have you checked to make sure you have Background App Refresh enabled for the mail app you're using? Settings>General>Background App Refresh. Do you have push enabled in the account on the iOS device? Settings>Mail, Contacts, Calendar, select the mail account.

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Answer 2

May 2, 2016 5:14 PM in response to Steffen_R.

Without you providing any details about your email server environment, nobody here could even begin to know where the issue might be. If you want help, give some specifics.

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