Restoring from iCloud after the Apple ID changed

Hi Experts


A while ago I switched to another ISP and I had to switch e-mail address as I could no longer use the old address from my old ISP. Due to that I also had to change the e-mail address used for my Apple ID. I followed the instructions in the support article requesting you to sign out of all Apple devices before changing the address.


Today I accidentally deleted some photos from my iPhone as I was transferring other photos to my Mac. I thought it was no problem since I am using iCloud backup on my iPhone and it had just made a backup. However when restoring the backup I am prompted for the password for my old Apple ID (my old e-mail address) in order to restore purchases. But that mail address no longer exists I have just updated my current Apple ID with my new e-mail address when I switched to the new ISP.


I think I have seen somewhere that the Apple ID is linked to the app/purchase which is also fine - but since it is the actual e-mail address and not some kind of SID that seems to be a problem when trying to restore the iCloud backup.


Do you know if there is any way to get around this?

iPhone 6s, iOS 9.3.1

Posted on May 2, 2016 12:39 PM

Reply
7 replies

May 2, 2016 12:54 PM in response to jaccchr

Even though the email account does not exist - if you can - I would recommend trying the password to that old account on the iCloud ask - if you have not tried that already of course using the old email ID

If you continue to run into issues then I would contact Apple Security and they can help you with re gaining your log into iCloud


Contact Apple for help with Apple ID account security - Apple Support

May 2, 2016 1:29 PM in response to ManSinha

Well it is not really an old Apple ID - I just updated the Apple ID I have had for years with a new e-mail address/alias. I tried entering the current password but without any success and I am not able to recover my password since the Apple ID (the old e-mail address) is not longer found (!?!) I even tried to change the Apple ID back to my old address but then the restore of the iCloud backup failed...

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Restoring from iCloud after the Apple ID changed

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