Multiple Problems

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Level 1

4 points

Multiple Problems

About 2 months ago, my cats spilled water on my iPod Touch 5g. Ever since then (and updating my iOS) I haven't been able to delete any apps. When I do they show up with no icon and (null) in the Manage Storage settings. They are hogging about 2-3 gb of storage and I have 0 bytes left now. I can't update to iOS 9.3.1 because of that and when I try deleting them from Manage Storage they show up a few seconds later. AND I've lost my Safari bookmarks twice now, that's 6 years worth of bookmarks gone. And now it has also linked Safari to a mac we have but it doesn't show up in the devices in iTunes. I don't know how to disconnect it from the mac and now since the (null) apps are corrupt, I can't backup my iPod. Please help

Sorry that I posted in the wrong section last time! 😕

iPod touch, iOS 9.2.1

Posted on May 2, 2016 11:32 AM

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Answer 1

lllaass

Level 10

210,411 points

May 2, 2016 12:15 PM in response to takochako987

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Next,

- Try another cable.

- Try on another computer

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 2

takochako987 Author

Level 1

4 points

May 2, 2016 1:18 PM in response to lllaass

The cable and computer are fine, and so is the dock connector. The problem is, I can't go to an Apple Store because I am not old enough to drive.

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Answer 3

lllaass

Level 10

210,411 points

May 2, 2016 1:29 PM in response to takochako987

When you say "cable and computer are fine" does that mean the computer sees/syncs with another iPid touch, iPhone or iPad with same or greater iOS version?

I suspect a hardware problem. Maybe only corrosion in the dock connector but could be worse hardware problem.

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Answer 4

takochako987 Author

Level 1

4 points

May 2, 2016 2:17 PM in response to lllaass

The computer sees and syncs with the iPod just fine. I don't think it has to do with any hardware problems because the apps have been doing this for a while, ever since I updated top iOS 9. I don't think the bookmarks would be going missing from a hardware problem either. The only hardware problem I know of is that it always thinks headphones are in, when they aren't. I think I just need to buy and replace the headphone jack though for that though.

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Answer 5

lllaass

Level 10

210,411 points

May 2, 2016 2:20 PM in response to takochako987

You said "I can't backup my iPod".

I thought that meant that iTunes did not see the iPod.

What can't you backup the iPod?

What happens when you try via iTunes o a computer Via iCloud directly on the device?

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Answer 6

takochako987 Author

Level 1

4 points

May 2, 2016 7:34 PM in response to lllaass

When I try to back it up on my computer it gives me an error, if you need the specific error I'll get it tomorrow. And when I try to back it up over icloud it says I can't because I only have 1 gig of space left on icloud.

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Answer 7

lllaass

Level 10

210,411 points

May 3, 2016 12:56 AM in response to takochako987

Yes, I need to know what the error message says

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Answer 8

takochako987 Author

Level 1

4 points

May 3, 2016 7:05 AM in response to lllaass

I figured out the problem with backing up my iPod, I had it unlocked instead of locked. I locked the screen and now it's backing up just fine! Now all I need help with is getting the (null) apps deleted and recovering my bookmarks.

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Answer 9

lllaass

Level 10

210,411 points

May 3, 2016 8:42 AM in response to takochako987

Fist try restoring from iTunes backup: See:

Restore your device from an iCloud or iTunes backup - Apple Support

When you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

Last would be to restore to factory settings/new iPod

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Answer 10

takochako987 Author

Level 1

4 points

May 3, 2016 8:44 AM in response to lllaass

Is there any way to backup every last bit of data on my iPod? I want to get as much off of there as possible before resetting (app data mostly.)

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Answer 11

lllaass

Level 10

210,411 points

May 3, 2016 8:51 AM in response to takochako987

No. This tells you what a backup includes and not includes

http://support.apple.com/kb/ht4946

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Answer 12

takochako987 Author

Level 1

4 points

May 3, 2016 9:45 AM in response to lllaass

So I can't keep my app data safe? Also for some reason external links aren't working on here...

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Answer 13

takochako987 Author

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4 points

May 3, 2016 10:38 AM in response to takochako987

By the way, I have an encrypted backup, doesn't that backup app data?

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Answer 14

lllaass

Level 10

210,411 points

May 3, 2016 11:00 AM in response to takochako987

Yes, there is a temporary problem with this forum with some links not working

As already said, the backup includes app data.

An encrypted backup only allows restoring keychain items like mail account passwords when another device is restored from that backup.

No need for an encrypted backup for that purpose when the same device is restored.

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Answer 15

takochako987 Author

Level 1

4 points

May 3, 2016 12:24 PM in response to lllaass

I am restoring the iPod now, I'll let you know what happens as soon as it's done.

EDIT:

I said that I can't restore it because it doesn't have enough space... I removed all my photos to get 2.26 gigs free...

EDIT (again):

All of the null apps are gone and I can successfully delete apps now! Thank you soo much! But do you have any idea about what I can do about my bookmarks? Or are they gone forever...

EDIT: (last one):

Also iBooks is taking up half a gig of storage. I have no books... Is there any way to get the storage back?

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