There was an error connecting to the Apple ID server. Windows 10.

I have Windows 10 on my pc. I have the most current iTunes and iCloud updates as well. Ever since the most recent update, I am unable to sign in to any apple accounts from my desktop computer. I can sign in without problems on my iphone and ipad, and the online icloud. When I try to sign in through the desktop itunes program or through the icloud for windows program, I get a pop-up window that says "Verification Failed" - "There was an error connecting to the Apple ID server." I have tried restarting my computer, uninstalling and re-installing both programs, I have tried changing my apple id password. Nothing seems to work. Please help! Thanks!

Windows 10

Posted on May 2, 2016 1:11 PM

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Posted on Aug 4, 2017 6:21 PM

Click on the wifi icon in windows 10 taskbar

-> Network & Internet Settings

-> Click on Proxy on the left Navigation Pane

-> Switch off the Automatically detect settings

Now open iCloud for Windows and sign in as normal

This method work for me.

Hope it would work for others as well.

22 replies

Apr 7, 2018 7:05 PM in response to jheard67

i had this same problem on my Asus PC running windows 10.

couldn't get iCloud for windows to work either, same ID error.

Spent 90 minutes on the phone with Apple support, tried a bunch of stuff, nothing worked.

Told me to contact Microsoft, that it was their problem not Apple's.


Then I tried one last thing...I turned off 2 step verification on my Apple account,

I was immediately able to connect to iTunes but still couldn't connect to iCloud.


Then I uninstalled iCloud, rebooted, reinstalled iCloud and viola', I was able to get into iCloud.


So the issue would appear to be that Apple's 2 step verification process in Windows doesn't work; not sure who's to blame, Apple or Microsoft but this "process" doesn't work right.

Mar 14, 2018 1:13 PM in response to jheard67

Have you found a solution. This problem just started with my computer. i have tried all of the suggested fixes, but nothing works. I put iTunes on my wife's notebook, and it works fine there, No one has been able to help me. Apple support ran me through two hours of fixes to no avail and then said it was a Microsoft problem. I spoke to a tech at Microsoft who told me they don't fix third party apps. So, I tried a search and got this thread, but nothing here works either. So, if you have found an answer, I'd love to know what it is. Thank you.

May 17, 2016 8:45 AM in response to jwebb88

Howdy jwebb88,

Welcome to Apple Support Communities.


From what I gather, you're seeing an alert message when trying to access the sign into the iTunes Store or access your set up iCloud for Windows. Try taking a look at the article linked below which provides a lot of great information and troubleshooting tips that will help resolve issues connecting to Apple servers.

If you can’t connect to the iTunes Store - Apple Support


Cheers.

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There was an error connecting to the Apple ID server. Windows 10.

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