iPad Air 2 Probable issues?

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Level 1

8 points

iPad Air 2 Probable issues?

Hi, bought an iPad Air 2 last September and until 2 weeks (would say) had not encountered any issues. Nevertheless, while I was surfing around, my iPad just blocked and went blackscreen. I managed to restart it, everything seemed fine. After all, from point to point ,saw some lagging while surfing a page,( was not smooth much, as usual) and while listening to music there started to be some weird sound (sort of rustling) while tapping the screen or clicking a bit harder the area around the speakers.(probably its because of the thinness of the device, however, never heard of it beforehand). There seems to be a bit of a burnt smell from the charging point. Probably, am getting a bit chaotic, but would you say there is an issue? ( I have the new iOS 9.3.1). The iPad is still in warranty. Thank you, Atanas.

iPad Air, iOS 9.3.1, Air 2 Wifi

Posted on May 2, 2016 1:23 PM

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Answer 1

elcpu

Level 7

31,481 points

May 2, 2016 2:13 PM in response to atanasg

If still in warranty I would take it to an Apple Store for testing. The "burnt" smell does not sound good.

Nonetheless, have you tried a Forced Restart? Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.

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Answer 2

atanasg Author

Level 1

8 points

May 2, 2016 2:15 PM in response to elcpu

Absolutely, even did a reset on all settings and erased the data. But I guess, would make sense to send it for testing. Just would like to know if anyone has ever experienced similar issues. (hate the waiting period until I get it back)

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Answer 3

elcpu

Level 7

31,481 points

May 2, 2016 2:21 PM in response to atanasg

A reset by going to Settings > General > Reset > Erase All Content and Settings IS NOT the same thing as a system restore. That reset leaves the old system in place. Please try my suggestion if you do not want to wait.

System Restore. First backup your device using iTunes. Then import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup.

https://support.apple.com/en-us/HT201252

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Answer 4

atanasg Author

Level 1

8 points

May 2, 2016 2:27 PM in response to elcpu

Thank you. Will do it now and report an update later.

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Answer 5

atanasg Author

Level 1

8 points

May 3, 2016 9:37 AM in response to atanasg

Hi, managed to complete the restore and have not encountered any issues so far from an operational point of view. Nevertheless, the sound problem is still present. To explain it more correctly, it is kind of rustling, like touching the glass (display) with the sound speakers (rubbing). Is it normal?

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Answer 6

elcpu

Level 7

31,481 points

May 3, 2016 9:40 AM in response to atanasg

Does not sound normal to me. I would follow up on my earlier suggestion to take it to an Apple Store for evaluation.

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Answer 7

atanasg Author

Level 1

8 points

May 3, 2016 9:42 AM in response to elcpu

Okay, will do it. Thank you.

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