Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

coffee spilled on a macbook: how to save files with essential and time sensitive information

Daughter just spilled coffee on her macbook pro with essential files needed for papers and research due in a week. How can she salvage the necessary files to access and use the work for end of term requirements.

MacBook Pro, OS X El Capitan (10.11)

Posted on May 2, 2016 12:36 PM

Reply
12 replies

May 2, 2016 12:40 PM in response to frlydklam

Allow the Mac to dry for 24 hours then try booting.


If after 24 hours it won't boot, make an appointment at a Genius Bar


If you can't get to an Apple Store, look for an authorized service provider > Apple - Find Locations

If necessary, hopefully she'll be able to restore those files from a Time Machine backup > Use Time Machine to back up or restore your Mac - Apple Support

May 3, 2016 8:45 AM in response to frlydklam

If you don't currently have a backup, you've just got a "lessoned learned" on why you should have had one.


There is a good chance that the keyboard will need to be replaced. After it dries out, you may be able to start it up in "Target Disk" mode at which point the data may be able to be accessed from another Mac with a Firewire connection.


Your best bet would be to make an appointment with the Genius Bar, as Carolyn suggested. And, pick up an external drive for a backup, if you don't currently have one.

May 3, 2016 10:14 AM in response to frlydklam

It all depends on exactly where the spill occurred and how deep in it got. And, the specific model Mac it is, which you haven't provided.


A few years back, a colleague spilt a bit of pure coffee, no milk or sugar, on the left corner of a Mid-2009 first-gen 13" Unibody MBP barely a few months old. Right where the MagSafe plugs in. It immediately blanked and shut down, would not start even after drying. Took it in as it was under warranty, and was told that a) the warranty was null and void, b) the logic board had shorted out and c) he would have to pay for the new logic board, around 50-60% the original cost of the unit. Which he would have to continue paying given the 18 month financing he had used for the purchase. I believe he managed to get the new board added to the financing.

coffee spilled on a macbook: how to save files with essential and time sensitive information

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.