CrackaCraig

Q: Help: Windows 10 will not recognize my iPod.

I just got a new desktop computer with Windows 10.

I have not had a computer to update my 160GB iPod since my MacBook Pro six months ago.

When I connect my IPod to my new computer, it says "USB device not recognized" and that because there is a malfunction, Windows will not recognize it.

Downloading iTunes was the first thing I did when I got connected to the internet and it is the most up to date iTunes version.

On my iPod if i go to Settings > About it says Version 2.0.4 Mac.

Would it have anything to do with going from a Mac to Windows?

If so, would I have to restore my iPod before it will recognize it?

That is my best guess.

Any suggestions and help is much appreciated!

Posted on May 2, 2016 3:46 PM

Close

Q: Help: Windows 10 will not recognize my iPod.

  • All replies
  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe May 2, 2016 4:20 PM in response to CrackaCraig
    Level 8 (38,406 points)
    Mac OS X
    May 2, 2016 4:20 PM in response to CrackaCraig

    Normally, when you connect a Mac-formatted iPod to a Windows PC (running iTunes), it IS recognized as an iPod, but you should see a message (from iTunes) that you need to do a Restore on the iPod.  The Restore erases the iPod and that's when it gets reformatted for Windows.

     

    Try putting the iPod into Disk Mode.

     

    Putting iPod into Disk Mode - Apple Support

     

    With iTunes running, connect the iPod.  If iTunes picks it up, it may prompt you to do a Restore.

    Downloading iTunes was the first thing I did when I got connected to the internet and it is the most up to date iTunes version.

    It was the first thing?  Did you install iTunes before installing a large batch of accumulated Windows 10 updates?

  • by CrackaCraig,Solvedanswer

    CrackaCraig CrackaCraig May 2, 2016 5:15 PM in response to Kenichi Watanabe
    Level 1 (4 points)
    iPod
    May 2, 2016 5:15 PM in response to Kenichi Watanabe

    Thanks for the response!

    I downloaded an application that needed a restart before it could be used.

    I restarted it with my iPod connected and when the computer powered on, my iPod connected.