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How do I get a refund when I purchased a text tone but my wifi times out when it was about to download but I was still charged for it even though I don't have it on my device?

I tried to download a text tone, but my wifi stopped workin. I was charge for the tone, but it is not on my phone now. How will I get a refund for it?

iPhone 6s, iOS 9.3.1

Posted on May 2, 2016 6:54 PM

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Posted on May 3, 2016 7:09 AM

Try contacting iTunes Support : http://reportaproblem.apple.com

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How do I get a refund when I purchased a text tone but my wifi times out when it was about to download but I was still charged for it even though I don't have it on my device?

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